Re: Double billed on my Master card

Tony517

I thought I had ordered TurboTax Desktop from Staples in Canada, but their paperwork shows that I got the on-line version, which I downloaded. They sent the Activation code but it keeps on getting rejected. Can I go back to getting the desktop version & access code??

TurboTaxAniqua

@Tony517 The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need.

If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund

Thanks for choosing TuboTax.

Disgusted2

I have been double billed on my master card .. and issued two separate order numbers QSTNA259344444 and the second one issued QSTNA259314449

AND TWO LICENCE NUMBERS AND I ONLY NEEDED ONE ....

Disgusted2

NO ONE TO TALK TO

TurboTaxVeronique

@Disgusted2 We have checked our system and, yes, it appears that you have made 2 purchases of the same product.

When needed, you can contact our product support team by phone Monday through Friday, 9 AM to 6 PM ET at 1-888-829-8608.

During tax season (from CRA NETFILE opening (February 24, 2025) to the regular filing deadline (April 30, 2025), we're available 7 days a week during these hours:

9 AM to midnight ET for English support
9 AM to 9 PM ET for French support

We have just refunded the purchase for the software that was not installed (order number finishing by 4449). We sent you, in Private message, your refund confirmation number.

Thank you for choosing TurboTax.

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I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

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Do you have a TurboTax Online account?

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

I want to talk to a human who works for turbo tax canada and can explain why my tax return shows up as finished on the site but was not sent to revenue canada.

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