"Open a PDF of your federal return for printing" error

[PPCC]

I need to submit the return by mail, but these days I keep seeing this cute puppy. How can I solve this problem?

[TurboTax_Susan]

Are you trying to file from outside of Canada?

[PPCC]

Yes I am. Is that a problem?

[TurboTaxAniqua]

We've opened an investigation into this error, and the dedicated team is working to resolve it. Once they have investigated and found a solution, they will contact you via email. I linked your case to the investigation. You will be notified by email. We appreciate your patience.

[drewB63]

I have to file by mail because I was 'not in Canada as of December 31, 2025'.  But I am physically trying to file from within Canada and its not working.  I too have been done my taxes for 3 weeks and it continues to show an error.  

[TurboTaxAniqua]

@drewB63 Just to be clear, you were trying to Netfile and getting the same error as before? Are you filing as a non-resident? Are you getting this error when you try to print the return?

[drewB63]

No.  I cant Netfile because I lived in Canada till Oct, then moved to US, thus in answering the residency question, Was I a resident of Canada as of December 31, 2025, I must answer No.  This gets me the message..then I cant Netfile, I must print PDF and mail   When I go to Print PDF, I get the puppy message.  This is checked everyday, different Web browzers, clearing cache, no ad blockers, restarting laptop. 

This has been going on for a month..please advise.  

[TurboTaxAniqua]

@drewB63 , I see your account is already linked to the investigation; we hope to have this resolved soon. Once we have an update, we will post it in this thread, and you will receive an email update from the investigation team. We appreciate your patience while we work on this.