Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Announcements
    Find CRA error Netfile information >> HERE!
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    MM2025
    New Member

    I purchased the product online at Costco but didn't get an activation code after 24 hours.

    It's for 2024 tax year.  Should I contact Costco or Turbotax?  I've received Costco email showing order status "shipped", but not delivered yet.

    posted
    Tuesday
    last updated ‎April 22, 2025 7:12 PM
    0
    2
    249
    Reply
    Bookmark Icon
    2 Replies
    TurboTaxAniqua
    Moderator
    Moderator

    I purchased the product online at Costco but didn't get an activation code after 24 hours.

    Since you made that purchase from Costco and we do not have a record of it, we are sorry to hear that. You should speak with Costco directly.

     

    Thank you for choosing TurboTax.

    yesterday
    0
    1
    101
    Reply
    MM2025
    New Member

    I purchased the product online at Costco but didn't get an activation code after 24 hours.

    Thank you.  I will contact Costco.ca then.

    yesterday
    0
    95
    Reply

    Related Content

    MM2025
    brent-steeves
    smullaley0
    pomme_17
    slkobelak
    Sitemap
    YouTube RSS Facebook Twitter Instagram tumblr
    TurboTax Logo CreditKarma Logo QuickBooks Logo MailChimp Logo

    ©1997-2024 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Manage cookies
    TRUSTe
    eFile clevel

    Did the information on this page answer your question?

    thumb-up Yes
    thumb-down No
    close icon
    checkmark

    Thank you for helping us improve the TurboTax Community!

    Sign in to Turbotax

    and start working
    on your taxes

    File your taxes, your way

    Get expert help
    or do it yourself.

    Get started
    close icon
    icon help

    Access additional help, including our tax experts

    Post your question

    to receive guidance
    from our tax experts and community.

    Connect with an expert

    Real experts - to help
    or even do your taxes for you.

    Get started