I am a low income Senior and my only source of income is CPP and OAS. Why can't I use Turbo Tax free?

[TurboTaxSusan]

Who can use TurboTax Free Online is not based on income, rather it’s limited to people with simple tax returns.

Simple tax returns include:

• Employment income
• Pension income
• Other employment income such as tips
• RRSP contributions
• Child care expenses
• COVID-19 benefits and re-payments
• Unemployment (EI) and social assistance
• Worker’s compensation
• Disability amount
• Worker’s benefit
• Amount for eligible/infirm dependents
• Tuition, scholarships, bursaries, grants, student loan interest
• Caregiver tax credit
• Disability transfer
• Home accessibility tax credit
• Tax on RESPs and RDSPs
• Tax installment payments
• Age amount

Income, credits, and deductions not listed above are NOT covered by TurboTax Free, including:

• Employment expenses (meals, lodging, etc.)
• Donations
• Medical expenses
• Investment income and expenses
• Rental property income and expenses
• Self-employed income and expenses

This TurboTax page shows what is included in the Free, Deluxe & Premier versions of TurboTax Online: Online Tax Software

[marg-n7]

My only income is CPP and OAS, pension only, no medical expenses, no other deductions.

Yet Turbotax did not allow me to chose the free option.

I looked at the list you provided, and mine return should be no charge.

[TurboTaxSusan]

Please contact our phone support as they can look over your return with you to see why you were upgraded. You can use the form on this page to get the right phone number to call: TurboTax Contact Us