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I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

 
5 Replies

I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

 

To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

 

I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

Thank you for the response. I have not paid any upgrade, precisely because I don't need it, but I am not able to proceed with the fining because the app requires me to pay (for a service I don't need).
Thanks again.

I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

You're welcome!

Yes, as my colleague previously stated, you must initiate a new return to get back to the original product, and you can delete this return once you start a new return.

I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

I'm sorry, I still don't understand what would starting a new return do for me.
I have NOT paid for any upgrade. 
I am REQUESTED to pay for an upgrade in order to allow me to continue, but I did not request any option that requires an upgrade.

Thanks for your help.

I can't file my taxes because I am requested to pay for Deluxe because "my return includes tuition transfer" but I did not requested a tuition transfer

@nutricion-basada-en-salud There is no way to remove the upgrade from your return, so if you don't want to pay for it, you'll need to start a new return.

 

 

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