The T4A box numbers do not match the Income Tax form numbers for CPP income benefit

[christine49]

Taxable CPP benefits are in Box 20 of the T4A form but the tax return asks for box 16

[TurboTaxSusan]

If you received Canada Pension Plan Benefits, then you would have gotten a T4A(P), not a T4A. You can select TurboTax 2024 from the top left, and then search for T4A(P).