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Intuit
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Help Centre

In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return. 

 

We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required.

 

 

 

Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information.

CD/Download

 

There is a current bug in TurboTax CD/Download versions regarding visualizations from the Pension Split Optimizer. Please be aware that the Optimizer IS working, though the column in your return for Net Combined Refund will display all zeroes. 

This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause.

TurboTax Online

The RRSP calculator is currently experiencing technical issues, and as a result is not able to calculate contributions accurately. 

This issue appears to be contained to mobile users (particularly those not connected to a WI-FI network), and using either Chrome or Safari web browsers.

 

 

 

Our teams are actively and urgently working on the issue, and more information will be provided once we have an update.

If you filed your 2019 tax return prior to NETFILE opening, you may have received a rejection notice. You will need to re-submit your return to the CRA no earlier than June 1, 2020.To enable the prompt to NETFILE, complete the following steps:

  1. Select the Magnifying Glass icon from the menu above
  2. Search the phrase "Audit Defence", then click Continue to navigate towards the Review section of your return
  3. Proceed through all steps of the Review section, arriving at the File step.
  4. The option for NETFILE should now be visible, and you can select the button for submitting your return to the CRA

Canada Revenue Agency

We have been advised that these error codes may be triggered when calculating CPP/QPP for tax payers who have T4 employment income (less than $3500) and self-employment income. 

 

There is currently no workaround for this issue.

 

 

For eFILE returns, users are seeing Error code 70450 (for EI overpaymewnt) incorrectly, due to the system identifying missing T4 slip(s) that have not yet been entered. 

A fix is being worked on, but no ETA has yet been provided

For eFile returns, users are seeing error code 70405 incorrectly for those residing in Québec with a T4 from Ontario, and total insurable earnings over the minimum of $2000. 

A fix is being worked on, but no ETA has yet been provided

For both NETFILE and eFile returns, users are seeing error code 40179 incorrectly, due to an error regarding principal residence designation for 2016 returns. 

A fix is being worked on, but no ETA has yet been provided

For both NETFILE and eFile returns, users are seeing error code 438 incorrectly, due to an error with NL low income tax reductions (even if line F9918 = 1). 

A fix is being worked on, but no ETA has yet been provided

For both NETFILE and eFile returns, users are seeing error code 90315 incorrectly, due to an improper calculation of MJ returns reducing support payments. 

A fix is being worked on, but no ETA has yet been provided

For both NETFILE and eFile returns, users are seeing error code 2239 incorrectly, due to an error for NT residents in calculating the cost of living tax credit. 

A fix is being worked on, but no ETA has yet been provided

Microsoft Windows

WinIf you're getting this error when using your PC, then you will need to upgrade your Windows software before being able to use TurboTax software. Click on the Learn More button to start this process.Please note, this is a Windows issue and not a problem with TurboTax software.

TurboTax Live - Assist and Review

Customers who have chosen TurboTax Live Assist and Review (including A&R Self-employed), and are transferring their details from last year, are experiencing an issue with saving data. The issue is being addressed with our development team, and a fix is expected soon.In the meantime, customers may use the following method as an alternative:

  1. Signed into your account with the same credentials as last year.
  2. Choose the option for Start a new return.
  3. Choose the return you want to transfer data in from.
  4. On the screen that follows the transfer, click the option for Check out other products.
  5. Select a different product (anything but Assist and Review).
  6. Complete the Intro and Profile sections, then upgrade to Assist and Review (or Assist and Review - Self-employed).

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