Since Microsoft no longer provides support for PCs running Windows 8, you’ll need a newer version of Windows to use our latest desktop products. For tax year 2021, TurboTax CD/Download requires Windows 8.1 or higher to install. You can continue using TurboTax CD/Download for previous years on Windows 8 but you’ll need to update your PC before installing any desktop products for tax year 2021. Older versions of TurboTax are also compatible with Windows 8.1 and higher. If you use TurboTax Online, there’s no impact to you as long as you meet the minimum system requirements. Will I be able to import my prior-year return on Windows 8.1 or higher? Yes, you’ll still be able to import your prior-year return after you upgrade Windows. How do I update my PC? For help updating to Windows 8.1, 10, or 11, visit Windows Support. What if I don’t want to upgrade? If you don’t want to update your operating system for tax year 2021, you can switch to TurboTax Online to file a return. Learn how to transfer your prior-year information from TurboTax CD/Download to TurboTax Online. How do I request a product refund? If you’d like to return your TurboTax desktop product, submit a refund request at refundrequest.intuit.com within 60 days of purchase. You’ll need your license code or order number and dated receipt.  Note: There’s no need to repurchase your TurboTax software after updating Windows. Related information What are the differences between the online and the CD/download edition of TurboTax? What are the system requirements for the online edition of TurboTax? Can I use TurboTax from last year to do this year's tax return? How do I uninstall TurboTax from my computer? ... View more

Since Apple will no longer provide support for Mojave 10.14 as of November 2021, you’ll need a newer operating system to use our latest desktop products. For tax year 2021, TurboTax CD/Download requires Catalina 10.15 or higher to install. You can continue using TurboTax CD/Download for previous years on Mojave 10.14 but you’ll need to update your Mac before installing any desktop products for tax year 2021. Older versions of TurboTax are also compatible with Catalina 10.15 and higher. If you use TurboTax Online, there’s no impact to you as long as you meet the minimum system requirements. Will I be able to import my prior-year return on Catalina 10.15 or higher? Yes, you’ll still be able to import your prior-year return after upgrading your Mac. How do I update my Mac? For help updating to Catalina 10.15, Big Sur 11, or Monterey 12, visit Apple Support. What if I don’t want to upgrade? If you don’t want to update your operating system for tax year 2021, you can switch to TurboTax Online to file a return. Learn how to transfer your prior-year information from TurboTax CD/Download to TurboTax Online. How do I request a product refund? If you’d like to return your TurboTax desktop product, submit a refund request at refundrequest.intuit.com within 60 days of purchase. You’ll need your license code or order number and dated receipt.  Note: There’s no need to repurchase your TurboTax software after updating your Mac. Related information What are the differences between the online and the CD/download edition of TurboTax? What are the options for using TurboTax on a Mac computer? What are the system requirements for the online edition of TurboTax? Can I use TurboTax from last year to do this year's tax return? How do I uninstall TurboTax from my computer? ... View more

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If you've purchased a 2019 version of TurboTax Online or retail software and your pre-payment code isn't working, you'll need to have a new code assigned to you. To get one, select your preferred method of contact below, then follow the instructions: To get a new code via social media To request a new code from our social media team, first make sure you're signed in to either Twitter or Facebook on your app or browser. Once confirmed, select one of the links below and log in to go straight to a composed Direct or Private Message. Start your message with the key phrase #Ineedacode, then compose the rest of your message and send. A member of our social media team will respond with help shortly. Send a PM through Facebook Send a DM through Twitter Agents are available to assist you Monday through Friday (June 2, 2020 through the remainder of the year): 9:00am to 6:00pm EST (for English support) and 9:00am to 6:00pm (for French support). To get a new code by phone To talk to a TurboTax specialist, begin by filling out the Contact Us form and telling us what platform and version of TurboTax you’re using. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page. You'll also be able to see the approximate wait time to speak with an agent. Agents are available to assist you Monday through Friday (June 2, 2020 through the remainder of the year): 9:00am to 6:00pm EST (for English support) and 9:00am to 6:00pm (for French support). Related information In the online edition of TurboTax, how do I use a prepayment code? The online edition of TurboTax accepted my prepayment code, but rejected the second code for an additional return. What do I do? How do I pay for my tax return in the online edition of TurboTax? ... View more

CERB, CESB, CRB, CRSB, and CRCB aren't considered “earned income” for the purposes of the child care expenses deduction. If you received any of these benefits while being temporarily unemployed or laid off, you aren't eligible to claim the child care expenses deduction for tax year 2020. What does the CRA consider "earned income"? According to the CRA, the following is considered earned income: Employment income (including tips, gratuities, and the nontaxable part of an emergency volunteer allowance) Net self-employment income, either alone or as an active partner (excluding losses) The taxable part of scholarships, bursaries, fellowships and similar awards, and net research grants Any earnings supplement received under a project sponsored by the Government of Canada to encourage employment (such as the Youth Opportunities Employment Support Program) or sponsored under Part II of the Employment Insurance Act, or any similar program Disability benefits received from the Canada Pension Plan or the Québec Pension Plan Amounts received under the Apprenticeship Incentive Grant program and the Apprenticeship Completion Grant program, administered by Employment and Social Development Canada You may claim the child care expenses deduction that's the lesser of the following three amounts: The total of $8,000 for each child who's younger than 7 at the end of the year, and $5,000 for each child between 7 and 16 years of age during the year. If the child is eligible for the disability tax credit, the deduction limit is $11,000 with no age requirement Child care expenses paid for services provided in 2020 The total deduction (for all children) can't exceed two-thirds of your earned income If you were a resident of Québec, you can also claim the basic contribution you paid directly to the subsidized child care service provider. If applicable, the Additional Contribution for Subsidized Educational Childcare is also available and calculated on Revenu Québec’s Schedule 1. Is pension considered "earned income"? Investment income such as dividends and interest, royalty payments received from work that took place before the period for which a person applied for CERB during that specific benefit period, funding received through disability benefits, pensions, student loans, and bursaries don't count as earned income. However, any amounts received as part of Québec's Employment Insurance program, similar benefits paid under the Québec Parental Insurance Plan, and artists’ royalties are considered self-employment income and should be taken into account in your income calculation.  Can I carry forward child care expenses? No. According to the CRA, for child care expense purposes, any costs incurred in a particular year can't be carried forward and deducted in a later tax year. Related information Where do I enter T4, T5, and other T-slips? What tax slips can I download through the CRA's Auto-fill My Return service? ... View more

If you, your spouse, or your common-law partner are self-employed, you still have until June 15, 2020, to file your taxes. However, your payment deadline has been extended to September 1, 2020. We've put together a collection of tax content, FAQs, videos, and helpful tips, to make sure you have all the information you need to file by the new tax deadline. Self-employment How do I know if I'm self-employed? Why is TurboTax telling me I’m self-employed? What tax software should I use if I'm self-employed? What is TurboTax Self-employed? What deductions and expenses can I claim? Tax deductions for the self-employed How can I protect myself from a CRA audit? Rental/investment property income How do I know if I have rental property income? Do I have rental income or business income? Are you a co-owner or partner in a partnership?   What version of TurboTax should I use for investment income? Get TurboTax Premier How do I enter rental property income if my spouse and I are co-owners? How do I enter US rental property income? How do I enter my rental income and expenses in TurboTax? Tips for rental deductions and expenses Owning a rental property with a spouse What is my industry code? How do I find the proper CCA (Capital Cost Allowance) class? How do I claim CCA on a new vehicle? My friend lives with me and helps cover expenses. Do I have to report their payments as rental income? Related information: Covid-19: Tax Info Centre Video library Contact us ... View more

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SmartLook is a one-way video technology that lets you connect and share your screen with a live tax expert. While the expert can view your TurboTax screen, rest assured that they won’t see you, your home, or any of your screen's content outside of TurboTax.  SmartLook is available for free with TurboTax Live Assist & Review (online and desktop versions) and TurboTax Live Full Service (online only). There’s no need to download any additional software. To access SmartLook while on call with a tax expert, simply select Shift and Enter on your keyboard. A code will appear that will allow you to seamlessly share your TurboTax screen. Note: TurboTax Live products are available for purchase only during the tax season. Related information What is TurboTax Live? I'm using TurboTax Live Assist & Review. How do I talk to a tax expert? How do I purchase TurboTax Live Assist & Review (CD/Download version)? How do I upgrade to a different TurboTax product if I installed from a CD or downloaded from the Internet? ... View more

If you have a question about your return, or are having problems filing using TurboTax, our experts are here to help. We're available to guide you through the filing process and answer any questions you might have as follows: Monday through Sunday (through April 30, 2020):  9:00am to 11:59pm EST (for English support), and 9:00am to 9:00pm (for French support). Monday through Sunday (May 1, 2020 through May 31, 2020): 9:00am to 9:00pm EST (for English support), and 9:00am to 6:00pm (for French support). Monday, June 1, 2020: 9:00am to 11:59pm EST (for English support), and 9:00am to 9:00pm (for French support). Monday through Friday (June 2, 2020 through the remainder of the year):9:00am to 6:00pm EST (for English support), and 9:00am to 6:00pm (for French support). Looking for the phone number to talk to someone? To talk to a TurboTax specialist, visit the TurboTax Contact Us page. Once completed, the customer service phone number will appear and you will be able to speak to a TurboTax agent. You can also see the approximate wait time. Alternatively, browse TurboTax FAQs by topic on the TurboTax Support website. Related information I'm using TurboTax Live Assist & Review. How do I talk to a tax expert? I have a tax question. Can you help? ... View more

The form T2201 (Disability Tax Credit Certificate) and any other supporting documents, can now be submitted electronically, using the secure "Submit Documents" tool in the CRA My Account or Represent a client portals. This new electronic option has been added to allow legal representative(s) or representative(s) with level 2 authorization, to quickly upload and submit the T2201, and/or any supporting documents, while providing confirmation that this information has been received by the CRA. Instructions At the bottom of the "Submit Documents" page, click the "without a case or reference number" hyperlink. Select the button "Send Form T2201 – Disability Tax Credit application, or send supporting documents". Follow the steps to attach the file(s). Related information: What is the disability tax credit? How do I claim the disability tax credit? Is the Disability Tax Credit transferable from a dependant? How do I claim the disability tax credit transferred from my spouse/partner or dependant? ... View more