TurboTax Support
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- Posted How do I access and manage my personal data from my Intuit account? on Other tax topics. June 14, 2022 1:05 PM
- Posted Where do I enter my GIS payments in TurboTax? on Other tax topics. June 3, 2022 10:09 AM
- Posted Can I claim the cost of gluten-free food on my return? on Other tax topics. May 6, 2022 12:35 PM
- Posted Which dental expenses can I claim on my return? on Other tax topics. May 6, 2022 9:47 AM
- Posted How does selling an NFT affect my taxes? on Other tax topics. April 28, 2022 11:02 AM
- Posted Why is my return on hold/delayed when claiming farming or teaching credits? on Other tax topics. April 26, 2022 2:43 PM
- Posted How does buying an NFT affect my taxes? on Other tax topics. April 25, 2022 9:47 AM
- Posted How do I enter a farm loss or restricted farm loss in TurboTax? on Other tax topics. April 22, 2022 4:19 PM
- Posted How can I fix missing transactions? on Other tax topics. April 20, 2022 1:30 PM
- Posted How do I change my device sign in settings? on Other tax topics. April 20, 2022 1:30 PM
- Posted BCU (Baxter Credit Union) - Missing Transactions (12/28/21) on Other tax topics. April 20, 2022 1:30 PM
- Posted How do I add my Bitmart account in Mint? on Other tax topics. April 20, 2022 1:30 PM
- Posted American Education Services- Error 324 (3/16/22) on Other tax topics. April 20, 2022 1:30 PM
- Posted How do I add my UBS account in Mint? on Other tax topics. April 20, 2022 1:30 PM
- Posted How do I add my investment account to Mint? on Other tax topics. April 20, 2022 1:30 PM
- Posted Fidelity Missing Transactions - 9/14/2021 on Other tax topics. April 20, 2022 1:30 PM
- Posted Discover Bank Missing Transactions - 9/13/2021 on Other tax topics. April 20, 2022 1:30 PM
- Posted How do I opt out of emails from Mint? on Other tax topics. April 20, 2022 1:29 PM
- Posted My phone was lost/stolen. How do I keep my Mint information safe? on Other tax topics. April 20, 2022 1:29 PM
- Posted How do I connect my Citibank brokerage account? on Other tax topics. April 20, 2022 1:29 PM
June 14, 2022
1:05 PM
Here's how to access and download your personal data:
Sign in to TurboTax, if you haven’t already
Select Intuit Account on the left
Now select Data & privacy
Select Download and then follow the screens to submit your data request
You’ll get an email once your data is ready, with instructions for downloading. Requests can take up to 45 days, depending on how much data is involved.
You can submit a new request for data from the same account after you receive that email.
Once you've downloaded your personal data file safely and securely from your Intuit Account, use the instructions below as needed to open the file and view it in a way that’s most helpful to you.
How to open a .json file
If you downloaded or were sent a file in a .json format, you'll need the correct application to review its content. Here’s what to do:
Right-click on the .json file and select Open with
Windows users: Select Notepad from the list of available apps Mac users: Select TextEdit from the list of available apps
The file should now open in the selected app
How to unzip a file
If you downloaded or were sent a zipped file (a file is typically zipped, or compressed, to decrease its size and make it easier to transfer), unzipping the file should be quick and easy. Here’s what to do:
If the zipped file is located in a folder on your computer:
Double-click on the zipped item (it typically appears as a folder with a zipper in the middle). This will open the zip folder and you’ll see the unzipped file(s), which you can then open.
If the zipped file is attached to an email:
Depending on your email provider, you should be able to double-click on the attachment and then Save or Open (directly unzip) the file; or there may be a drop-down option to the attachment, and the drop-down menu should include the option to Open (unzip) the file.
How to delete your data
Sign in to TurboTax, if you haven’t already
Select Intuit Account on the left
Now select Data & privacy
Select Delete and then follow the screens to delete your data
... View more
June 3, 2022
10:09 AM
The Guaranteed Income Supplement (GIS) is a nontaxable payment available to senior Canadians who receive the Old Age Security (OAS) pension and whose income falls below a maximum annual threshold. If you received the GIS on your T4A(OAS) slip, the amount is included in box 21.
Follow the steps below to enter your GIS payments into TurboTax. Once entered, these payments are shown as social assistance income on your TurboTax return summary.
Note: If you’re a GIS recipient who also received pandemic benefits, you may qualify for a one-time nontaxable grant. Eligible seniors should have automatically received the grant in April 2022.
TurboTax Online instructions
Select Find from the menu and enter T4A(OAS) in the search field
Select T4A(OAS) Old Age Security from the results, then select Go
Enter the amount from box 21 of your T4(OAS) slip, then select Continue
TurboTax CD/Download instructions
Select Find from the menu and enter T4A in the search field
Select T4A (OAS) Old age security and federal supplements from the results, then select Go
On the Entering your federal T-slips screen, select the checkbox for T4A (OAS), then select Continue
On the T4A(OAS) - Old Age Security screen, enter the amount from box 21 of your T4(OAS) slip, then select Done With T4A(OAS)
Related information
What tax slips can I download through the CRA's Auto-fill my return service?
I received government benefits but haven't received a paper slip. What do I do?
... View more
May 6, 2022
12:35 PM
If you have celiac disease, you can claim the cost of your gluten-free food products minus the cost of similar gluten-containing products as part of your medical expense tax credit.
Generally, these food products must be made specifically for gluten-free diets. If you share the food with someone else, you can only claim the cost of the portion you consumed yourself.
While you don’t need to submit any documents with your return, you’ll need to keep on hand:
A letter from a medical practitioner certifying that you have celiac disease
A receipt for each gluten-free food product you claim
A financial summary of each food product
Enter your dietary expenses into TurboTax the same way you’d enter other medical expenses. Before beginning, make sure you've entered all your income information, as TurboTax will use these details to automatically calculate the minimum medical expenses you need to enter and determine your eligibility for claiming a deduction.
Instructions for TurboTax Online
Select Find from the TurboTax menu
Enter medical expenses in the Find window
Select Medical Expenses Profile from the list of results
Select Go. The Your Medical Profile step appears
Select all checkboxes that apply, then select Continue
The Medical Expenses step appears. TurboTax will display the minimum amount of eligible medical expenses required to generate a tax benefit
If the eligible medical expenses are less than the minimum amount displayed by TurboTax, select Done, as there aren't enough expenses to generate a tax credit. Otherwise, select Enter New Medical Expense, and the Medical Expenses Receipt step appears
When entering receipts individually
Fill out the form, then select Enter New Medical Expense, repeating this step until all receipts are entered
Select Done
When entering a single entry of the total amount of medical receipts
Fill out the form once by entering the total amount of the medical receipts
Select Done
Make sure the date entered is in the same tax year as your return
Instructions for TurboTax CD/Download
In Forms view
Input eligible receipts, either individually or in a single amount, directly in the Medical Expense form, and then complete either (or both) the:
Dependent Information worksheet
Medical Expense worksheet
In EasyStep view
Select Find from the TurboTax menu
Enter medical in the Find window
Select Medical expenses profile from the list of results, then Go
Select all the checkboxes that apply on the Your medical profile step, then select Continue
The Medical expenses step appears. TurboTax will display the minimum amount of eligible medical expenses required to generate a tax benefit
If the eligible medical expenses are less than the minimum amount displayed by TurboTax, select Done, as there aren't enough expenses to generate a tax credit. Otherwise, select Enter Expenses on return, and the Tax return: Medical Expenses step appears
When entering receipts individually
Fill out the form, then select Enter Expenses on return, repeating this step until all receipts are entered
Select Done
When entering a single entry of the total amount of medical receipts
Fill out the form once by entering the total amount of the medical receipts
Select Done
Make sure the date entered is in the same tax year as your return
The Medical expense summary step appears. Review your information, and if more needs to be added, repeat the above steps. Once completed, select Done With Medical Expenses
Related information
What medical expenses can I claim?
How does my income affect how much I can deduct for medical expenses?
How do I enter my medical expenses?
Can I claim prior year medical expenses?
How do I choose a claim period for medical expenses?
... View more
May 6, 2022
9:47 AM
To help with those costly trips to the dentist, certain dental expenses are included in the CRA’s list of eligible medical expenses that can be claimed on your tax return. You can claim eligible expenses that were paid for in any 12-month period ending in the year of your return, as long as the expenses haven’t been previously claimed.
According to the CRA, the following dental expenses are claimable:
Dental services paid to a medical practitioner
Dentures and dental implants (no certification or prescription required)
Orthodontic work paid to a medical practitioner or dentist
Premiums paid to private dental plans, if at least 90% of the premiums were paid for eligible medical expenses
Expenses from purely cosmetic procedures aren’t eligible.
For the 2021 tax year, you can claim your total amount of eligible medical expenses minus the lesser of $2,421 or 3% of your net income. These expenses must not have been reimbursed, to you or anyone else, unless the reimbursement is included in your or someone else’s income and isn’t deducted elsewhere on the return.
Enter your dental expenses into TurboTax the same way you’d enter other medical expenses. Before beginning, make sure you've entered all your income information, as TurboTax will use these details to automatically calculate the minimum medical expenses you need to enter and determine your eligibility for claiming a deduction.
Instructions for TurboTax Online
Select Find from the TurboTax menu
Enter medical expenses in the Find window
Select Medical Expenses Profile from the list of results
Select Go. The Your Medical Profile step appears
Select all checkboxes that apply, then select Continue
The Medical Expenses step appears. TurboTax will display the minimum amount of eligible medical expenses required to generate a tax benefit
If the eligible medical expenses are less than the minimum amount displayed by TurboTax, select Done, as there aren't enough expenses to generate a tax credit. Otherwise, select Enter New Medical Expense, and the Medical Expenses Receipt step appears
When entering receipts individually
Fill out the form, then select Enter New Medical Expense, repeating this step until all receipts are entered
Select Done
When entering a single entry of the total amount of medical receipts
Fill out the form once by entering the total amount of the medical receipts
Select Done
Make sure the date entered is in the same tax year as your return
Instructions for TurboTax CD/Download
In Forms view
Input eligible receipts, either individually or in a single amount, directly in the Medical Expense form, and then complete either (or both) the:
Dependent Information worksheet
Medical Expense worksheet
In EasyStep view
Select Find from the TurboTax menu
Enter medical in the Find window
Select Medical expenses profile from the list of results, then Go
Select all the checkboxes that apply on the Your medical profile step, then select Continue
The Medical expenses step appears. TurboTax will display the minimum amount of eligible medical expenses required to generate a tax benefit
If the eligible medical expenses are less than the minimum amount displayed by TurboTax, select Done, as there aren't enough expenses to generate a tax credit. Otherwise, select Enter Expenses on return, and the Tax return: Medical Expenses step appears
When entering receipts individually
Fill out the form, then select Enter Expenses on return, repeating this step until all receipts are entered
Select Done
When entering a single entry of the total amount of medical receipts
Fill out the form once by entering the total amount of the medical receipts
Select Done
Make sure the date entered is in the same tax year as your return
The Medical expense summary step appears. Review your information, and if more needs to be added, repeat the above steps. Once completed, select Done With Medical Expenses
Related information
What medical expenses can I claim?
How does my income affect how much I can deduct for medical expenses?
How do I enter my medical expenses?
Can I claim prior year medical expenses?
How do I choose a claim period for medical expenses?
... View more
April 28, 2022
11:02 AM
In the post-pandemic economy, many Canadians have started to invest in the digital space, with assets such as cryptocurrency and non-fungible tokens (better known as NFTs), increasing in popularity. But how does doing business in the metaverse impact your taxes? What information do you need to provide the CRA, and do they consider your earnings personal income or business income? If you’re looking for these answers and others, then this article is for you.
In short, minting and selling NFTs could fall into one of several tax categories: capital gains, business income or investment income. We’ve provided some examples of each here, along with all the information you’ll need to report these amounts on your tax return.
NFT transactions as capital gains
As with any other type of capital gain, the CRA requires you to determine the gain or loss for tax purposes on the difference between the cost of a capital asset and what it's ultimately sold for. You have a capital asset when your intention and the facts of the situation point toward a buy, hold, and then sell situation. Say for example, you purchased an NFT for the equivalent of $300 in the hope it'll increase in value, and sold it later for the equivalent of $500. The capital gain on the $200 difference would result in a taxable capital gain of $100 being subject to tax, under the current tax rules. This method of reporting NFT amounts should be used for casual collectors, and isn't allowed for trading businesses or those minting NFTs with the intention of selling for profit.
To report these amounts in TurboTax, use the following instructions. If you require more lines than are provided, refer to the following article.
NFT transactions as business income
If you are minting, creating or acquiring NFTs with the sole purpose of selling for a profit, then these numbers should be entered into TurboTax as business income. For example, if you’ve created/minted multiple NFTs and sold them for $3,000 in profit, and the effort required to do that amounts to a business activity, that amount would get added to your reported business income and taxed accordingly. This method of reporting NFT amounts is intended for those creating/minting NFTs in a systematically organized and profit-oriented manner.
These amounts would then be entered into TurboTax under self-employed (business) income. Refer to the CRA website for additional information.
NFT transactions as investment income
If you are creating or minting NFTs with the purpose of creating an income stream from royalty rights embedded in your smart contracts, the monetary equivalent of the royalties should be entered into TurboTax as investment income. For example, if you’ve created/minted and sold multiple NFTs with royalty rights retained by you, you’ll receive a royalty upon the subsequent re-sale of each NFT in the resale market. You enter those royalty amounts as investment income and are taxed accordingly. The original sale of the NFT is reported in one of the two ways described in the preceding two sections.
You should then be issued a T5 Form outlining your investment amounts, and will enter them into TurboTax using the following instructions.
Related Information:
How do I report the sale of cryptocurrency on my taxes?
How do I report income made from day trading?
How does buying an NFT affect my taxes?
... View more
April 26, 2022
2:43 PM
UPDATE: The passage of Bill C-8 by the Canadian Government allows the CRA to now process returns in the categories mentioned here. As of June 9, 2022, returns for those impacted have begun to be processed, and notices of assessment are being prepared to send out.
If you’ve already filed your 2021 tax return and claimed one of these two credits, your return’s processing will be delayed in both assessment and refund disbursement:
Return of Fuel Charge Proceeds to Farmers Tax Credit (Form T2043)
Eligible Educator School Supply Tax Credit
This administrative delay is due to proposed legislation not yet being approved and enacted. Additional information on this issue can be found on the CRA website, under the heading, Reminder - Legislative changes for April 20, 2022.
If you have not yet filed and wish to file your return without further delay, you can opt to not claim these credits, and proceed through the rest of the filing process. Any eligible amounts for each credit will then no longer be applied to your return, and your return will not be subjected to the administrative delay.
Note: The Return of Fuel Charge Proceeds to Farmers Tax Credit is automatically added to your return for TurboTax Online users when selecting “Farming”, from the list of self-employed income categories.
... View more
April 25, 2022
9:47 AM
With the recent popularity of non-fungible tokens (NFTs) around the globe, many Canadians are left wondering how an NFT purchase will impact their taxes here at home. If you’ve bought an NFT and aren’t sure how to prepare for tax season, this article is for you.
In short, buying an NFT has no tax consequence*. If you dispose of any cryptocurrency you’ve been holding to acquire an NFT, however, it may affect what you report on your tax return.
*Note: If you owned or held specified foreign property during the year with a total cost of over C$100,000, you must complete Form T1135. Visit the CRA’s Foreign Income Verification Statement page for more information on specified foreign property.
Buying an NFT with cryptocurrency
Let’s say you previously purchased a unit of cryptocurrency for $100. That unit increased in value to $500, so you decide to exchange it for an NFT listed for sale at the equivalent of $500.
When you dispose of cryptocurrency this way, the $400 gain you’ve realized has a tax impact. So while you aren’t taxed on the purchase of the NFT itself, you may owe tax when using your cryptocurrency to acquire the NFT.
Each time you dispose of cryptocurrency to buy an NFT, you need to consider whether any resulting profit is business income or a capital gain:
If you’re in the business of trading cryptocurrency, report any profit or loss from your cryptocurrency disposition as business income or a business loss
If you aren’t in the business of trading cryptocurrency, report any profit or loss from your cryptocurrency disposition as a capital gain or a capital loss
You can learn more about whether your activity qualifies as carrying on a business by visiting the CRA’s Guide for cryptocurrency users and tax professionals page.
Keeping records
Because no legal currency is involved in exchanging cryptocurrency for an NFT, the CRA considers this to be a barter transaction. You must assign a dollar value to this transaction so that when it comes to selling your NFTs, you have a record of their original cost for tax purposes.
You can determine their value through either:
A cryptocurrency/Canadian dollar exchange rate, or
A cryptocurrency/foreign currency exchange rate that’s then converted to Canadian dollars
This valuation can come from an exchange broker, or from an average of rates taken from different brokers.
Along with the dollar amount itself, keep a record showing how you determined the value of your transaction in case the CRA asks for documentation. The CRA’s Guide for cryptocurrency users and tax professionals page has more details on recordkeeping.
Reporting business income/loss
TurboTax Online instructions
If you’re in the business of trading cryptocurrency and have exchanged your cryptocurrency for an NFT, here’s how to report the resulting business income or loss in TurboTax Online:
Select Find from the menu
In the Find window, enter self
Select Self-Employment from the results, then select Go
Select Yes to Do you have self-employed income and/or expenses to report?, then select Continue
On the What kind of self-employment work do you do? screen, select Business (Goods sold), then select Continue
Follow the on-screen instructions through the self-employment section of TurboTax to enter your business income (or loss) and related information
TurboTax CD/Download instructions
If you’re in the business of trading cryptocurrency and have exchanged your cryptocurrency for an NFT, here’s how to report the resulting business income or loss in TurboTax CD/Download:
Select Find from the menu
In the Find window, enter self
Select Self-employment from the results, then select Go
On the Your self-employment profile screen, select Other type of business, then select Continue
Follow the on-screen instructions through the self-employment section of TurboTax to enter your business income (or loss) and related information
Reporting a capital gain/loss
TurboTax Online instructions
If you aren’t in the business of trading cryptocurrency and have exchanged your cryptocurrency for an NFT, here’s how to report the resulting capital gain or loss in TurboTax Online:
Select Find from the menu
In the Find window, enter capital gains
Select Capital Gains and Capital Gains Deduction Profile from the results, then select Go
On the Your Capital Gains Profile screen, select Sold stocks, then select Continue
On the Capital Gains screen, enter your amounts. If you disposed of less than one unit of cryptocurrency, leave the # of units for shares or face value field blank. It isn't required
When you’re finished, select Done
TurboTax CD/Download instructions
If you aren’t in the business of trading cryptocurrency and have exchanged your cryptocurrency for an NFT, here’s how to report the resulting capital gain or loss in TurboTax CD/Download:
Select Find from the menu
In the Find window, enter capital gains
Select Capital gains / losses from the results, then select Go
On the Your capital gains profile screen, select Sold stocks, then select Continue
On the Stock Sales and Other Property Profile screen, select Sold mutual fund units, then select Continue
On the Shares, Mutual Fund, and Virtual Currency Sale Summary screen, enter your amounts. If you disposed of less than one unit of cryptocurrency, leave the # of Shares field blank. It isn't required
When you’re finished, select Done
Related information
How do I report the sale of cryptocurrency on my taxes?
How do I report income made from day trading?
What are capital gains and losses?
What is my industry code?
... View more
April 22, 2022
4:19 PM
A farm loss happens when your farming business expenses for the year are more than your farming income. Before calculating your net farm loss for the year, you may need to apply an optional or mandatory inventory adjustment to the loss. You’ll have the chance to apply these adjustments in TurboTax after entering your farming income and expenses.
To enter your farm loss or restricted farm loss in TurboTax, follow the steps below.
Deducting farm losses
Full-time farmers running a business have no limit on the amount of losses they can deduct. If farming isn’t your main source of income, you may only be able to deduct part of your net farm loss for the year. The part of the loss that you can’t deduct is called a restricted farm loss (RFL).
You can’t deduct any of your net farm loss if your farm wasn’t run as a business.
Farm losses, including the allowable portion of a farm loss when farming isn’t your main source of income, can be deducted from all your sources of income in the year of the loss.
An unabsorbed farm loss from a tax year ending after 2005 becomes a non-capital loss that can be deducted against income from:
A prior year, up to three years back (carryback)
A later year, up to 20 years forward (carryforward)
RFLs can also be carried forward or back this way, but for deduction only against farming income.
For more information on farming losses, visit the CRA’s Self-employed Business, Professional, Commission, Farming, and Fishing Income page.
TurboTax Online instructions
To report a farm loss or restricted farm loss in TurboTax Online, follow these steps:
Select Find from the menu
In the Find window, enter farm
Select Farming Activities from the results, then select Go
On the What kind of self-employment work do you do? screen, select Farming, then Continue
Depending on your province, you may arrive at the AgriStability and AgriInvest Participant screen. Answer Yes or No to the question
If you selected Yes:
Enter your farm details on the screens that follow, selecting Continue as you finish each screen
On the AgriStability and AgriInvest Farming Profile screen, check the boxes for Income and Expenses (and any other applicable boxes, such as Mandatory or optional inventory adjustment), then select Continue
If you selected No, or if the AgriStability and AgriInvest Participant screen doesn't appear for you:
Enter your farm details on the screens that follow, selecting Continue as you finish each screen
On the Let's look at your farming income and expenses screen, check the boxes for Income and Expenses (and any other applicable boxes, such as Mandatory or optional inventory adjustment), then select Continue
Enter your farming income and expenses on the screens that follow
When you arrive at the Your Self-Employment or Business Summary screen, answer Yes or No to Is your net farming income (loss) a restricted farm loss?
Select Done With Businesses
TurboTax CD/Download instructions
To report a farm loss or restricted farm loss in TurboTax CD/Download, follow these steps:
Select Find from the menu
In the Find window, enter farm
Select Farming Income from the results, then select Go
On the Your self-employment profile screen, select Farming, then Continue
Depending on your province, you may arrive at the AgriStability and AgriInvest Participant screen. Answer Yes or No to the question
If you selected Yes:
Enter your farm details on the screens that follow, including your farming income, expenses, and inventory adjustments (if applicable). Select Continue as you finish each screen
When you arrive at the AgriStability and AgriInvest summary screen, answer Yes or No to Is your net farming income (loss) a restricted farm loss?
Select Done With AgriStability and AgriInvest Income
If you selected No, or if the AgriStability and AgriInvest Participant screen doesn’t appear for you:
Enter your farm details on the screens that follow, including your farming income, expenses, and inventory adjustments (if applicable). Select Continue as you finish each screen
When you arrive at the T2042 farming summary screen, answer Yes or No to Is your net farming income (loss) a restricted farm loss?
Select Done With Farming Income
Related information
What do I type to find a slip or credit in TurboTax Online?
What is my industry code?
... View more
April 20, 2022
1:30 PM
The quickest way to add your missing transaction to your account is to manually add the transaction. But you may want to check if you’re in one of these situations first:
Mint imports transactions from the past 90 days only. If you haven't signed in for months or if your account is brand new, you might not see data older than the past 3 months. There is no way to add missing transactions from before that time period
Transactions appear in Mint after they’ve been cleared by your bank (no longer pending) and your accounts have updated
Check if your account was migrated to a more secure connection
Check that your accounts aren't hidden or marked inactive
If the missing transaction has the same details as another transaction, like amount, date, and merchant, we may have flagged it as a duplicate transaction and hidden it from your account. Go here to unhide it
There may be a temporary outage with your bank. You can check by typing the name of your financial institution in the above search bar
... View more
April 20, 2022
1:30 PM
You have the option to sign in to your Intuit Account with the built-in security features you use to access your device—face, fingerprint, or passcode.
When you turn on device sign in, it’s only applied to how you sign in to your Intuit Account on the specific device and web browser you’re using at the time. If you want to use this sign in option for other devices and browsers, you’ll have to set up each one separately.
Here’s an example. Let’s say you turn on fingerprint recognition to sign in to an Intuit product while using the Safari browser on your computer. In the future, fingerprint recognition will only be available to you on that computer when you use Safari—unless you also set it up for other browsers.
When setting up device sign in, you may run into a browser error if you already have it turned on in a different browser. When you get back to the set-up screen, select Try again to register successfully.
How do I turn off device sign in?
You can turn off device sign in through your Intuit Account. You’ll need to turn it off for each device and browser it’s registered for.
Sign in to your Intuit Account, if you're not already signed in
Select Sign in & security
Select Device sign in and Turn off
Follow any on-screen instructions to complete your request
... View more