In this high-tech and digital world, sometimes technology doesn't quite cooperate the way we'd like it to. Some users may experience error messaging, or encounter other obstacles during the process of filing their tax return.       We want you to know that we are aware of these issues, and our teams are working urgently to fix them as quickly as possible. We will also inform you of any problems or errors that we become aware of through third party sites (such as the CRA, Microsoft, etc), and will provide guidance and direction when required.       Please continue to check back for any updates, and refer to the list of known issues below for resolutions and additional information. CD/Download   TT400 errors How do I resolve a TT400 error (CD/Download versions)?   Why can't I transfer my information to TurboTax Online? Due to technical issues, this feature is currently UNAVAILABLE, as of January 17, 2020. Please continue to check back for further updates Pension Split Optimizer There is a current bug in TurboTax CD/Download versions regarding visualizations from the Pension Split Optimizer. Please be aware that the Optimizer IS working, though the column in your return for Net Combined Refund will display all zeroes. This is being actively worked on by our team(s), and we apologize for any convenience or confusion this may cause. TurboTax Online No known issues Canada Revenue Agency eFILE, NETFILE & REFILE The EFILE, NETFILE, ReFILE and Express NOA web services will be unavailable starting at 11:00 p.m., Friday, January 17, 2020 (Eastern Time), and will re-open at 8:30am, Monday, February 24, 2020 (Eastern Time). Microsoft Windows Windows 7 end of support   If you're getting this error when using your PC, then you will need to upgrade your Windows software before being able to use TurboTax software. Click on the Learn More button to start this process. Please note, this is a Windows issue and not a problem with TurboTax software. ... View more

Tax season 2019 is now upon us, and there are some key dates you need to know to make sure this is your best return ever!       We've constructed a road map full of pit-stops and information you'll need to get you to the finish line:       Today - CRA My Account How do I register for CRA's My Account service? Feb. 24 - NETFILE opens What is NETFILE? In the CD/download edition of TurboTax, how do I submit my tax return to CRA using the NETFILE service? In the CD/download edition of TurboTax, how do I submit my tax return to Revenu Québec using NetFile Québec? Can I use NETFILE to file someone else's tax return? In the online edition of TurboTax, how do I submit my tax return to CRA using the NETFILE service? March 2 - RRSP deadline March 15 - CRA auto-fill In the online edition of TurboTax, how do I use Auto-fill my return? In the CD/download edition of TurboTax, how do I use Auto-fill my return? What tax slips can I download through the CRA’s Auto-fill My Return service? April 30 - Tax deadline What is the deadline for filing my income tax return? Can I file my tax return after the filing deadline? June 15 - Self-employed deadline Which TurboTax product should I use if I'm self-employed? Why is TurboTax telling me I’m self-employed?   Need to reach out? We're here to help! Click on one of our social media buttons below to send us a direct message and get the conversation started.                       ... View more

    TurboTax Live is a service available for both Online and CD/Download versions of TurboTax that offers you help and guidance from a tax expert when preparing your taxes. This service gives you access to tax experts whenever you need assistance, and you can even talk to a tax expert live while reviewing your return together.       All TurboTax Live products provide:       Help from a tax expert when you have questions about your return. Expert Review: A tax expert will review your return before filing, at your request. Live Review: Using SmartLook (one-way video where you can see the tax expert on your screen; they can’t see you) or by phone. Live Assist: A tax expert will assist you in filing your return, or offer advice during the process Full Service: A tax expert will both prepare and file your return for you       Want to get TurboTax Live? We can help you start filing your taxes with TurboTax Live, or upgrade taxes you've already started to take advantage of TurboTax Live. Our TurboTax Live products include: TurboTax Live Assist and Review TurboTax Live Assist and Review – Self employed TurboTax Live Full service Have TurboTax Live and want to contact a tax expert? It's easy. Find out how to talk to a tax expert through TurboTax Live TurboTax Live on a mobile phone or device You still get all the great features of TurboTax Live when using your mobile phone or device. Related information: I'm using TurboTax Live Assist & Review. How do I talk to a tax expert? I’m using TurboTax Live Assist & Review. How do I submit my return for review? ... View more

If you are using a CD/Download version of TurboTax and are getting a TT400 error when trying to save or open your return, taking the following steps may help to resolve the issue:       Make sure that your anti-virus settings (if applicable) are not blocking the application. Try running the application as an administrator, then saving your file to a different location.       If these steps do not take care of your problem, please reach out to provide us with detailed steps/info about the cause of your particular issue.       Related information: How do I resolve a TT600 error? What should I do if I'm getting a TurboTax activation error?   ... View more

The Innovation Equity Tax Credit (Innovation ETC) is a non-refundable personal income tax credit available to eligible investors investing in an approved corporation.       This credit is meant to encourage investments in eligible Nova Scotia small and medium corporations that are engaged in innovative activities that contribute to inclusive economic growth. These investments are meant to provide the capital required for research, development or commercialization of new technology, products or processes.       The Innovation ETC is equal to 35% of eligible investments, which increases to 45% for investments made in eligible classifications within the oceans technology and life sciences sectors. The maximum annual investment amount is $250,000.       Claiming this amount for CD/Download versions Go to the Provincial section of your tax return on TurboTax. Under the Which credits will you claim? section, select Nova Scotia Innovation Equity Tax Credit, then click Continue. Enter the investment amounts from your certificates, then select Continue. The Nova Scotia tax and credit summary page appears. Confirm your amounts are accurate, then select Continue. Claiming this amount for Online versions Go to the Provincial section of your tax return on TurboTax. Under the Nova Scotia Tax Credits section, select Nova Scotia Innovation Equity Tax Credit, then click Continue. Enter the investment amounts from your certificate(s), then select Continue. The Here's your Nova Scotia tax and credit summary page appears. Confirm your amounts are accurate, then select Continue. Related information: Innovation Equity Tax Credit Regulations Guidelines Application form Proposed investor form   ... View more

If you drive an Uber, whether full time, part time, or as part of Eats delivery, the CRA requires you to report that income as part of your annual tax return. This information should be filed as self-employed income in TurboTax when completing your return.     Tax forms for Uber drivers Claiming mileage Deductible expenses Related information: Why is TurboTax telling me I'm self-employed? Which TurboTax product should I use if I'm self-employed? ... View more

    What is the difference between credits and deductions, and how do they affect your taxes? This quick video tutorial will give tell you everything you need to know, so you can start maximizing your return this tax season.   Related information: Where do I find Provincial credits in TurboTax? How do I claim deductions for northern residents? ... View more

Starting in the 2019 tax year, low-income individuals and families in Ontario will be eligible for a new, non-refundable tax credit, based on their annual earnings. This credit, referred to as LIFT (low-income individuals and families tax), provides up to $850 in relief to low-income taxpayers, including those earning minimum wage.       With this credit, a single person who works full-time at minimum wage (earning up to $30,000 with no other income), will receive $850 in Ontario tax relief and pay no provincial income tax. Those who earn more than $30,000 will receive less tax relief, based on their reported income amount.       TurboTax will automatically apply the correct credit amount to your return (should you qualify), based on the income you report in your return. You will not have to directly apply for this credit while filing your return, and will see a final amount deduction in the summary portion of the Provincial tax section.       Related information: What is the Ontario CARE tax credit, and how does it affect me? Entering your Income and Expenses into TurboTax How do I enter a T4 slip? ... View more

      Starting in the 2019 tax year, Ontario families will be eligible for a new refundable tax credit based on their annual household income. This credit, referred to as CARE (child care access and relief from expenses), will be applied on a sliding scale to family households making up to $150K in combined taxable income. Households bringing in $20,000 or less per year will qualify for 75% of eligible expenses per child (the full amount available through the credit).       It is important to note that the credit does not apply to your total child care expenses, but rather to eligible expenses calculated using the formula already in place for child care expense deductions.       For example, a family that qualifies for the full 75% credit could receive between $3,700 (7 to 16 years old), and $6,000 (under 7 years old), per child in CARE credit amounts. This amount can also escalate up to $8,250 for a child with "severe disabilities," as defined by the government.       Related information: How much can I claim for child care expenses? How do I enter child care expenses in TurboTax? What is the maximum deduction for child care expenses - CRA What is the disability tax credit? What is the child care expenses deduction? ... View more

The return counter advances when you do one of the following for the first time: print an individual form that contains your tax information (including your T1 General and Schedule 1). print a return. file a return using NETFILE. file a return using Netfile Québec. The return counter does not advance if: you print a second copy of the same return. you print a return that you already filed with NETFILE. you NETFILE a return that you already printed. To see your return counter summary (CD/Download only): From the View menu, select Return Counter Summary. A list of returns is displayed. In the upper section of the window, you can see the number of returns you've used and the number still available. Click Close to close the window. ... View more