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kokumo409
New Member

How do I cancel order

 
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VolvoGirl
Level 15
Intuit Approved! This answer has been verified for accuracy by an Intuit expert employee

How do I cancel order

Are you in California? If you want to have the fees deducted from your federal refund there is an EXTRA 40 Pay with Refund service charge (45 in California) or you can avoid the fee by paying upfront with a credit card. That includes Premium Service which has Audit Defense.


How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

You get Audit Defense when you purchase PLUS Help & Support, MAX Defend & Restore, or Premium Services for Turbo Tax Online or Audit Defense for Turbo Tax CD/download
https://ttlc.intuit.com/community/choosing-a-product/help/which-returns-are-eligible-for-audit-defen...


So to remove Audit Defense you need to remove Plus or MAX or Premium Services,
Remove MAX
https://ttlc.intuit.com/community/downgrading/help/can-i-remove-max/00/26691


Remove PLUS Benefits
https://ttlc.intuit.com/community/downgrading/help/can-i-remove-plus-benefits-before-i-pay/00/26429


Remove Premium Services with Audit Defense for California filers
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

 

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164 Replies
TerukoL
Intuit Alumni

How do I cancel order

Could you please clarify what order you want to cancel?

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
seadad46
New Member

How do I cancel order

Turbo Tax Deluxe 

 

EbonyL122824
Intuit Alumni

How do I cancel order

Please contact customer support here for further assistance.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"

How do I cancel order

ordered but have win 7, i would like my money back, how do i get it?

How do I cancel order

Order number: QSTCA142763669
Order date: Jan 27, 2021
Total charges: $106.75
Payment method:

How do I cancel order

that link is worthless

CarissaM
Intuit Alumni

How do I cancel order

In order to cancel an order, you must contact customer service. Please click here to contact customer service. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
steve2909
New Member

How do I cancel order

Please cancel order # [product key removed] (2019 Tax App)

I already had purchased and installed and began using the app.

Didn't get back to it until today (11/28/2021), Placed the order and

when I went to install the app it told me that I had already

bought & installed the app...

Your records will confirm my request/purchase.

Please respond to the email on file regarding this issue.

Thanks,

Steve2909.......

11/29/2021

How do I cancel order

@steve2909    ONLY YOU can put in a for a refund of the fee ...  go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program  within 60 days of purchase. 

csbarcea
New Member

How do I cancel order

I made a charge by mistake, order number ttwcc232652017 I want to cancel it

csbarcea
New Member

How do I cancel order

I want to cancel an order

csbarcea
New Member

How do I cancel order

Cancel order #3 TTWCC232652017

How do I cancel order


@csbarcea wrote:

Cancel order #3 TTWCC232652017


No one on this forum has access to your account.

You need to speak with a TurboTax support agent. 

See this TurboTax support FAQ for contacts - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

mjkjdk
New Member

How do I cancel order

Cancel my order for tax returns 2021 placed today

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