I get a spinning blue wheel on federal review

[luzter]

It jumps back to Deductions and Credits. In the console, I see the following error messages:

[Log] getData Entitlements – undefined (shell.js, line 1)
[Log] Local: Config: Prop doesn't exist: LAZYLOAD_FUEGO (app-shell.js, line 1)
[Log] Local: Config: Invalid property (app-shell.js, line 1)
[Log] New:   Actions: Parsing submit reponse – null (tto-unified.js, line 1)
[Log] Local: Config: Prop doesn't exist: INTERVIEW_SERVICE_URL_SECONDARY (app-shell.js, line 1)
[Log] Local: Config: Prop doesn't exist: enableFormsetTopicVer (app-shell.js, line 1)
[Log] Local: Config: Invalid property (app-shell.js, line 1)

[mesquitebean]

Most people here are fellow users like you . I don't know what all that means, but for a spinning blue wheel, do you have a different browser to try?   You appear to be using Safari.  Do you have something else?

[luzter]

happens on Chrome and firefox too

[luzter]

and the iOS app as well but that's probably a WKWebView

[mesquitebean]

If it's happening on multiple browsers, it makes me think there's something in the return itself that the online software can't parse.

I don't know anything else to suggest.   If you don't get any more suggestions in this thread,  here's how to reach Customer Support by phone.  They will be open today (Sunday).

Use the form at the link below to schedule a call back, or it may provide a number.  Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern).  

Where the form asks what product you are using, it may already say Online.   Click the little Edit icon so you can indicate which edition.

<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>

[mesquitebean]

I've also posted this thread where some other SuperUsers will see it today.

[luzter]

thanks, it started working again today

[mesquitebean]

You're welcome.    Hard to explain though.

[mesquitebean]

User reports the issue has resolved spontaneously.  See above discussion.

[harryjay]

customer support is completely incompetent.

[MaxwellSmart]

SOLVED:   Whenever this happens it ALWAYS has to do with some kind of security feature blocking a necessary file from the Inuit Servers.  The way around this is as follows:

1.  If on a mobile device, forget it.   You need to get to a desktop.

2.  Once on the desktop, make sure you are using Windows 10, not Windows 10S.   Use chrome as your browser, allow pop ups in settings and if you have any security running besides "Windows Security" that comes with the computer you must turn it off.   You may even have to uninstall it completely depending on which security brand you are using.

3.  Finally, you must be off the wifi.  Go get an ethernet cable and hook into the modum directly, ie "hard wired internet."   In certain cities, wifi/internet providers (like Cox) have a security feature installed their wifi that for some reason blocks Intuit servers.  

4.  If you cannot hard wire your computer into the modem or don't even have a computer, go to the library, log into turbo tax and file your taxes that way.

Hope this helps!