keyboard not working

[AS1005]

My keyboard is not working ONLY when I am in the downloaded turbo tax app.  I can't log in, I can not type in the search box.  Does anyone know how I can fix this?  My keyboard works fine when I am not using turbo tax.  

[kikilouise77]

Call TurboTax support. I remember having a similar problem and the fix had something to do with the display resolution. Support folks were incredibly helpful to me.

[CarissaM]

Please follow the instructions here to troubleshoot your issue. 

Please let us know if this does not help the issue. @AS1005