turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

dfsheeba
Returning Member

TT home business 2020 mac erased all my data after update

I finished my taxes last month and since then I upgraded my Mac to Big Sur.  My tax file is on an external drive. Today I opened TT and it needed an update so I did it and when it was finished I had to locate it on my ext drive but the file was greyed out.  I went to my finder and clicked on the file and it opened but all my data I entered was erased.  The only thing remaining is the transferring of last years return.  I don't have a copy of this file and when I closed the return (today) I did not save it and clicked restore, which it did not.  I haven't been able to see a fix since TT has written over my file.  Is there something in user library application support or preferences that I can restore from backups that read my data.  I have taxes due and now I have to redo 2 business taxes in one day. 

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Reply
JeanneLO
Intuit Alumni

TT home business 2020 mac erased all my data after update

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies