Someone explain to me why I get a case number to speak with a specialist and an AI won't put me through to speak with someone, And no one calls to answer my question.

[gklavans]

Why should I use TurboTax if I can't speak with a person for help?  There are option available that actually WANT to help me
Why should I use Turbo Tax?

[HeatherPLO]

What do you need assistance with?  Please let us know here in the thread (without providing personal information) and we would be happy to assist you with the next steps. 

@gklavans

[gklavans]

 (without providing personal information)  I had some changes in my year and I needed to speak with a LIVE PERSON! as to how to proceed.  I was given a CASE NUMBER 3 TIMES.  All three times I called and your AI took me on a runaround until I was disconnected.  I need to speak with someone.  I can't be any more clear than that! 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@gklavans

[gklavans]

So what you're telling me is after I have tried every possible way to find the answer I needed.  Then tried to reach a supposed expert;  I should just start all over again.

Are you familiar with the definition of insanity?

Because what I'm reading here is... Have your taxes done somewhere else, we no longer offer any customer support.