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Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

At 9:21 pm tonight I was advised that my tax return was "accessed".  I had done nothing to the return after filing it earlier today.  I was further advised that if I did not access the return, I should contact Turbo Tax to make sure that there was not a security issue with my electronic return.

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18 Replies
AndyM
New Member

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

Please contact us about your concerns with your specific account:

https://ttlc.intuit.com/replies/3300041

Palmealey
New Member

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I received a message saying that my return was accessed and changed. I didn't do this. So someone accessed my account. 

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

  • You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
  • You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
  • You have created multiple TurboTax accounts this year, or in prior years.
  • You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
  • You have filed for dependents, or another family member, in the past and the email is referring to their personal information.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.

Learn more about how TurboTax safeguards your data.

Related Information:

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I received an email saying my return was accessed What was the change

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I did change the device from last year. Hopefully that is why I got that email

BrandiLO
Intuit Alumni

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

If your return was accepted, then everything should be fine. If you would like to check on your account activity, you can do so by clicking here and following the directions. 

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covy
New Member

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I received an email saying my tax return was accessed after filing my taxes an hour ago. I did not access my return. 

VictorW9
Expert Alumni

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

Here's the TurboTax resource that explains what the email you received meant.

 

What does my tax return was accessed mean - TurboTax

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Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I tried to update it

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I don’t know

TiffanyL
Intuit Alumni

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

I would not suggest clicking on anything within the email. You want to avoid phishing scams and spoofed sites. You can use the link provided below to report the email immediately, but I would also suggest contacting TurboTax directly to see if the email was indeed sent from them:

 

Avoid phishing scams and spoofed sites

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machine
New Member

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

Why did i get this message

SForrestLO
Intuit Alumni

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

@machine

What message did you get?

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webill
New Member

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

On Mar11 at 2

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