2024 activation code for premier doesn't work

[Lornep989]

2024 product activation code does not work. error code 607. Support says check for error in entering the code and I have done that and it is entered correctly but still doesn't work. Support won't connect to a live person

[TurboTaxVeronique]

Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). Error code 607 means the code you are entering is invalid. It can be because one digit (or more) is incorrected or you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).

Can you tell us where you bought your product and exactly what it says on the box, if it's a retail purchase?

Thank you for choosing TurboTax.

[Lornep989]

I purchased it from Costco online. I received an email with the following information.

INTUIT TURBOTAX DELUXE ONLINE EDITION 2024 - 8 RETURNS - ENGLISH- ONLINE VERSION
ESD Order	4XXXX2
Costco PO Number	0XXXXXXXXXXXX0
Sale Date	2025/01/02 09:56:38 AM
Additional Installation Instructions	HOW TO DOWNLOAD TURBOTAX 1. DOWNLOAD Visit turbotax.ca/download and select Download for the product you purchased from the list provided. The installer will download to your computer. 2. INSTALL Find the installer, open it, and follow the instructions to install the TurboTax software. 3. SIGN IN Once the TurboTax software is installed, create or sign in to your Intuit account. 4. ACTIVATE Activate your TurboTax software by entering the 16-digit license code. TurboTax Online Deluxe, Premier and Self-Employed

Thanks.

[TurboTaxAniqua]

To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product.


Thanks for choosing TurboTax.

[Lornep989]

What link? 

[TurboTaxAniqua]

To activate TurboTax Online please visit this link. 

If you need more assistance with this issue, please contact us by phone.

You can call customer support at 1-888-829-8608.

During tax season (February 20 to May 1), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 2 to February 19), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.

We are closed on the weekends for now.

[joken8]

When entering my activation code it says it is not valid. Error code 606

[joken8]

It says Premier. Download only. For PC only. Bought at Costco

[TurboTaxAniqua]

@joken8 Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa). 

We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one. 

 If on the box it's TurboTax Online, you can activate your code to your account on this link. 

 If on the box it's TurboTax Desktop, you can download/install your software from this link. 

[IANANDJOSIE]

My activation code for my turbo tax Standard, for PC only, is not working.

i am on a Mac using google chrome.

each time I try to activate with my code is say , something’s not right , try re-entering your code.

there is no error just keeps saying the same thing.

i went on line with your Cobrowse help and they could not help me?

what are the next steps?

thank you

Ian