Can someone help - when I choose yes to get new update program fails - any solutions?

[john327]

Is there phone support?

[nerdboyjoe]

@john327 The kludgy procedure of uninstalling and then reinstalling from https://turbotax.intuit.ca/tax/software/download worked for me. If you are worried that uninstalling might delete your tt24 files (it didn't delete mine), then a prudent extra step would be to make a backup of those tt24 files before doing the uninstall. I hope that helps.