Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Inevitable
Returning Member

can't access help article - "you do not have sufficient privileges"...

I have been a TurboTax (canada) customer and have had an account for a number of years.   This year I purchased TurboTax 2024 Basic and then yesterday upgraded to Standard. 

 

Today I needed to search for info on the Community site, I was prompted to join the community, which I did, setting up new user name "Inevitable" (like death and taxes, get it?).  

 

I searched my question ("RLIF transfer to RRSP") and a couple of promising looking answers were returned in the answer list, however when I clicked on the link to those, I received an error message "You do not have sufficient privileges for this resource or its parent to perform this action".   

 

Clicking on "Return to my original page" sends me back to the general community page, ie back to the beginning of an endless loop where I can't get the answer I need.

 

Please help.