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code # 95365 how to fix this?

To Intuit Team,

Please let us know in this thread after the update/fix has a been completed.  I don't want to risk netfiling and getting locked out again.  I was told by an Intuit agent that there would be an update today (Mar 28) but there wasn't a Turbotax update.

code # 95365 how to fix this?

After finally getting my CRA Netfile account unlocked this morning (it was a very long wait on hold), and after using a combination of the workarounds suggested by the good people this forum and elsewhere, I was able to netfile my return successfully. I had successfully netfiled my wife’s return a week ago before I realized that TurboTax had not distributed 50% of capital gains amount from the T3 slip entered on my return to her return, so now I still need to complete revisions to her return.

 

I have one T3 slip that needed to be divided 50/50 between my return and my wife’s return - here’s the workaround process that worked for me. Hopefully this is helpful to others:

 

1. Revised the T3 slip so that it has only even numbers.

 

2. Moved the amount in Box 52 of the T3 into Box 53. Made sure that the amount in Box 53 equals the amount in Box 21.

 

3. Divided all amounts on the T3 in half, and then entered these amounts as two separate T3 slips in TurboTax, once as part of my T-slips on my return and once as part of my wife’s T-slips on her return.

 

4. The amounts on Line 17600 on Schedule 3 now matched the amount on Line 68140 in Chart A on T936 on both returns.

 

While I appreciate the fact that the government’s last minute decisions regarding the proposed changes to the rules around capital gains deduction left both CRA staff and TurboTax staff scrambling, I also 100% agree with those who have suggested that TurboTax owes us a refund for the pain and aggravation caused by their reluctance to admit there was a problem within their software, and their inability to resolve these glitches in a timely manner.

code # 95365 how to fix this?

Thanks for the details of the workaround @blgcan . However, I probably won't use that workaround because I've got several T3 slips. It's just too much work. That's why I have been buying TurboTax for almost 30 years -- to do the tedious work for me. However, it's possible this might be the last year I buy TurboTax, unless they fix this bug quickly (in the Desktop version!) and make amends for all this hassle. Perhaps TurboTax can send everyone a 25% or 50% off coupon for next year?

code # 95365 how to fix this?

@blgcancan you let me know how did you refile your wife's return?

 

i'm in the same boat, that i can't netfile my return but i was successfully filed my wife's, however CRA is having a hard time with it currently which your post explains why.

 

Since i have T3 on my return and i assigned 100% of it to my wife, those figured never transferred over as per your explanation (if i understood it correctly).

 

now question how do i fix it to avoid an audit and making sure everything is correct.

 

on the side note i'm completely speechless on how Intuit & TurboTax treating it and dealing with it. they supposed to making tax filing a peace of mind process hence why people use them but as a result of such experience i will be surprised if anyone will use them again.

code # 95365 how to fix this?

Well said @FelixGol 

code # 95365 how to fix this?

Sorry to hear about your situation. I'm waiting to revise my wife's return until after I receive her Notice of Assessment from CRA.  Then it shouldn't be too difficult to do via her MyCRA account. Another option might be to use the "Change Return" feature in Turbo Tax, but my confidence in TurboTax has taken abit of a hit. 

code # 95365 how to fix this?

@blgcan "but my confidence in TurboTax has taken abit of a hit". Yes, me too. To get the confidence back, I heard a rumour that if you buy the boxed version next year, it will come with a roll of duct tape so that you can fix the software yourself. 

code # 95365 how to fix this?

I’m with you.  I was able to file my wife’s return by dividing a joint T3 into 2 individual ones, Instead of having the Turbo Tax software do what it was supposed to do.  But I’m still stuck waiting for a NOA so that I can correct my own incorrectly filed return.

 

Turbo Tax needs to be reimbursing us for a poor product.  AndI think that they’d be getting off easy at that…if I were able to charge l them for the time wasted on this it would be 10x the amount of the software license.  Ando continuously saying that they are aware of the problem and thanking us for our patience when they provide no ETA for resolution is simply unacceptable.   If they don’t get their act together and resolve this properly from a customer perspective, I won’t be using them again.

JohnBr
New Member

code # 95365 how to fix this?

Just adding my voice as another user waiting for this issue to be fixed. In my case, a whole $48.14 of capital gains holding up a 5K refund. Also not interested in a workaround - that's just a short term solution possibly leading to an audit in the future.

code # 95365 how to fix this?

I agree, 

I am a single filer and all the recommendations has not fixed the problem regarding this error