So I have a bit of an update for everyone after calling Turbo Tax to ask for a refund:
I was told that a fix was applied 2 days ago (to the online version, she was unaware why people are reporting no updates to the desktop) and I should now be able to file. I informed them that this is news to everyone on this forum, including the Turbo Tax Administrator.
When I explained that my tax returns were already filed with incorrect data for my own and for my spouse using the Turbo Tax recommended work around of splitting the T3 data manually (mine was accepted by Netfile with the Capital Gains figures from the T3 incorrectly transferred to my return, and I only discovered this after my spouse's return generated the Netfile error), and that my NOA was still pending, I was told that there was nothing that they could do and to contact the CRA to adjust the return with them so that they'd issue a NOA. When I asked what Turbo Tax was going to do to compensate clients, she explained that because I didn't pay for the additional Turbo Tax review, they are not responsible and won't refund me or provide any credit for their software being buggy. She said that because I only paid for the software to help prepare the return, it was on me to check the figures and identify the faulty software. I mean WOW, what a take on this whole issue!
It truly is mind blowing logic being applied here, just a complete fail all around! A defective product has been been compounded by how they've handled it. At this point, I view the $140 spent as an investment to find out what a dumpster fire this company has become. I count myself lucky that the issue wasn't any more serious than a minor discrepancy in numbers that will eventually be rectified. What is important is that I now know to stay as far away from Intuit products as possible. Buyer beware, good luck everyone.
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