Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
frankvagi
New Member

code # 95365 how to fix this?

I'm locked out of refiling my taxes because of the issues this has caused!

I sure hope Turbo tax is going to be accountable in this mess!

Previous updates said it was fixed, now it's going to be resolved by April 14!

Extremely disappointed with Turbo tax and how this whole issue surfaced!

code # 95365 how to fix this?

code # 95365 how to fix this?

@frankvagi We can understand your frustration. To get your account unlocked, please contact CRA directly. We are attempting to resolve this error in collaboration with CRA. We hope to have this resolved by or on April 14th, and our development team is working on it. For our customers' awareness, we have placed a banner in the TurboTax filing section. Thank you for your patience

code # 95365 how to fix this?

I opened TurboTax on my desktop yesterday evening and was asked if I wanted to update. I agreed and when I continued with my return the numbers had changed even though the inputs were the same. My original problem was with the 50/50 split on T3 capital gains. Lines 17599 and 17600 had the full amount entered on my return and 0 on my wife's but lines 68140 and 68150 were split 50/50. This error was corrected by the update even though I hadn't changed anything or used any of the workarounds mentioned in some of the earlier posts. My situation also didn't include any capital losses, just capital gains on a T3 and two T5008's. 

I Netfiled both returns today and both were accepted. A banner did appear that stated:

Alert: If you see one of the following codes, it's due to a CRA issue affecting all tax software in Canada. We're working with the CRA to get this resolved. Please come back after April 14 to file. Error codes: 2508, 2515, 45555, 90228, 90308, 95031, 95033, 95034, 95365, or 99915.

This software update may not resolve all of the problems, but I wanted to update everyone on my situation and thank everyone who posted comments and helpful details on their own experiences. If this is indeed a CRA issue and not a TurboTax problem, the lack of support and communication from both TurboTax and the CRA is still inexcusable.