Confirmation email didn't come after paying

[chrysanths]

I purchased the 2025 desktop TurboTax but did not receive my confirmation nor my license code. My payment was taken.  How do I get it now?

[TurboTaxAniqua]

I have emailed you the receipt for your purchase of TurboTax Desktop Standard 2025. Make sure to check your junk/spam folder just in case.

Thank you for choosing 

[rwong5102]

Please correct this as I am very frustrated. Two days ago I paid for Turbotax 2025 online through turbotax website. I received confirmation email with number however no 16character license key was included. I have not filed my 2024 taxes either. I paid $20 for the 2025 turbo tax and need the license to be able to finish 2024 taxes. I am not happy with service as I called the help line and the only thing that answered was an AI bot that sent me a link that does not even work. This is so stupid.