I was helping my wife using the TurboTax Standard 2024 version when the following bug was encountered.
We are using a 4K monitor and the default text size in the TurboTax is rather small at that resolution and she was having trouble reading it. We used the dialog brought up by the Zoom In speed button on the toolbar to increase the text size several steps. This made things easier to read, however, we later noticed that we could no longer enter data in the address fields at the beginning of the T1 General Form. Some of the fields would just give an alarm chime when we clicked on them and tried to enter data. Others you could enter data but it would not show up until we clicked on another field. The Postal Code field would let us enter data in this way, but what showed up there when we clicked elsewhere was wrong.
We discovered that this problem was now present in all of the returns we were trying to do (mine and my daughters').
We did not immediately connect that increasing the text size had caused this issue since we had gone on to do other things. I eventually determined by accident that if I reduced the text size the data entry worked again. I was able to repeat the issue once I knew what was causing it.
This appears to be a bug in the TurboTax software. The workaround is to reduce the text size if you have increased it and are having data entry issues. However, this should probably be fixed.
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