First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
Having trouble with the activation code. Purchased Deluxe online edition through Staples. Never had issues in the past.
Turned firewall off . That didn't work.
Help
Please clear your cache, restart your computer and try a different browser also if needed.
If this doesn't help could you confirm that you are using our TurboTax Online software and not the TurboTax Desktop/Download software? Which Windows are you using?
Thank you for choosing TurboTax.
i purchased this from costco and have entered the 16 digit number but it does not work what do i do
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
Go to TurboTax.intuit.ca and click on to do your own taxes. Scroll down to bottom and it click on activate and it should work. They should be giving buyers an alternate way to activate their purchase on the instructions enclosed. Told them already it would go well to improving customer service.
@sheilanellestyn To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product. Please note that TurboTax Online activation can only be linked to one account.
what can i do with the Deluxe online Edition ?
I have a desk top and it will not take the code
Did you purchase TurboTax Deluxe Online or Desktop version?
Thank you for choosing TurboTax.
I bought Intuit Deluxe Online Edition at Costco in Canada. When I went to activate I thought the PREMIER edition was similar to the DELUXE that I bought so I loaded it and got an error code when trying to activate it.
I then uninstalled the PREMIER version and after researching I realized the Deluxe is actually the STANDARD on their system ... WHY is is not called DELUXE ???? I then installed the Deluxe software , and got another ERROR message when trying to activate, I guess because I had tried my code previously!
I have used Turbotax for years, I'm very frustrated!!!
@TrentonKid First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product. Please note that TurboTax Online activation can only be linked to one account.
Thank you for replying so quickly.
"Online" vs "Desktop" is confusing, I suspect several other customers have made the same mistake.
There is nowhere to enter the Activation code?????
I purchased Turbo Tax -Deluxe Online Edition at Walmart. I entered 'turbotax.ca/activate' as step1. There is no space or request area to enter the Activation code. I have used turbo Tax software for many years with no problem. Why are you making it so difficult this year???????
Is no one going to answer my question???? And I am not a new member.
My e-mail is '[email address removed]'. Phone [phone number removed]
You will need to go to TurboTax.ca/activate
Thank you for choosing TurboTax.
I started by entering TurboTax.ca/activate. How else do you think I got to this point?
@enrev First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.