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JunoDog6589
Returning Member

Editing Drivers License information

How can I edit the name field for driver's license information?  Illinois is rejecting my electronically filed return because "Taxpayer Driver's License signature fields must be entered exactly as shown on the Illinois Drivers License.  Enter each field exactly as it is on your IL Drivers License: First Name, Middle Name, Last Name, Suffix, and weight."  I suspect there is a problem with the name field.  The software allows me to edit the license number, expiration, and ISS fields, but I cannot edit the name field to add a middle name. 

1 Reply
DonnaLO
Expert Alumni

Editing Drivers License information

Refreshing your browser and clearing out your cache and cookies may  resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

 

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

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