Eligible pension income cannot be equal to the total tax deducted from your slips related to pension income = TurboTax Error

[Marco5810]

I get this error which is preventing me from netfiling.  But in actual fact, I have a T4RIF that shows the same amount in Box 16 (RIF income) and Box 28 (Income Tax deducted).  That was my choice and instruction to the broker, that is to withhold as tax the entire RRIF withdrawal.  Can you please fix TurboTax or provide advice how to proceed?

[Marco5810]

Just curious: has anyone else experienced this?  On the T4RIF, the RRIF income is the same amount as the Tax Deducted?

[TurboTaxVeronique]

As per CRA, eligible pension income is generally the total of the following amounts received by the transferring spouse or common-law partner in the year (these amounts also qualify for the pension income amount):

• the taxable part of life annuity payments from a superannuation or pension fund or plan
• if they are received as a result of the death of a spouse or common-law partner, or if the transferring spouse or common-law partner is 65 years of age or older at the end of the year:
• annuity and registered retirement income fund (RRIF), including life income fund payments
• registered retirement savings plan (RRSP) annuity payments
  certain qualifying amounts distributed from a retirement compensation arrangement

Which kind of other T-Slips you have? And on you T4RIF, do you have box 16 and 28 with the same amount?

Thank you for choosing TurboTax.

[Marco5810]

Yes.  I already stated box 16 and 28 are the same amount.