Error 90308 When Trying to use NETFILE

[roostercogburn]

Do you know when this issue is expected to be fixed?  I just tried filing again (first tried 2 weeks ago) and got the error 90308 again.  Province of employment not Quebec and boxes 16 and 16A filled out (17 and 17A blank).  I called TurboTax support when I first got the error 2 weeks ago and was told it should be fixed within a week.

[TurboTaxAniqua]

This is currently a known issue with CRA. 

"The Canada Revenue Agency (CRA) is aware of this issue and has advised that this error occurs on T1 returns with an amount on line 22200 and no amount on line 31000, where the taxpayer has over $68,500 in pensionable earnings.

The CRA is actively working on resolution."

Thanks for your patience.

[MattK3]

Is there any update on this issue?  

[TurboTaxAniqua]

@MattK3 This is currently a known issue with CRA. 

The Canada Revenue Agency (CRA) is aware of this issue and has advised that this error occurs on T1 returns with an amount on line 22200 and no amount on line 31000, where the taxpayer has over $68,500 in pensionable earnings.

The CRA is actively working on resolution.

Thanks for your patience.

[Bluecactus]

I have issues with having amounts in box 16 and 16a too. Was your issue resolved?

[tax mom of 5]

Any resolution to this issue? Will Turbo Tax just refund us so we can file somewhere else if this issue hasn't been resolved for the past three weeks?

[TurboTaxAniqua]

@Bluecactus We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

[tax mom of 5]

Thank you for your response, but according to this thread it has been three weeks of you working on this issue. I need to file my taxes on time. Will Turbo Tax refund me so I can try to file them somewhere else or will this issue be resolved in the next couple of days?

[TurboTaxAniqua]

@tax mom of 5 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

[JenO72]

Please give us a little more information than 'you're working on it'....it was first a CRA problem and now it seems like its a TurboTax problem?  We have been waiting a couple of weeks at least being unable to file.  Your answers basically just aggravate us as you are not giving us any information...we are all being patient, but at this point perhaps just refund us so we can all move on elsewhere?  Thanks.