Is this a retail purchase? Did you install the correct desktop version that you have purchased?
I recommend uninstalling the software and using this link to re install it. Where can I get the Desktop edition of TurboTax?
Continue with the following instructions:
- Run as Admin: Right-click the TurboTax icon and select Run as administrator.
- Disable Security: Temporarily turn off your VPN, Firewall, and Antivirus, as these often block activation servers and turn it back on once it is activated.
- Update OS: Ensure your OS meets requirements and is up to date.
- Check the Code: Confirm the 16-character code is from your email or box, not the store receipt.
- Match Product: Ensure you aren't trying to use an "Online" code for "Desktop" software.
- Limit Check: One license allows installation on up to 3 computers. If you've exceeded this, the code will fail.
- Avoid Lockouts: Stop after two failed attempts to prevent a temporary security lock on your code
Let us know how it goes.
Thank you for choosing TurboTax.
Sign In
Canada (English)
EN
