Error code 95365

[TurboTaxAniqua]

We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

[Daniel Regaudie]

Please add me to your email list (for when this fix is ready).  [email address removed]  I've got to file soon.  This is ridiculous.  

[nerdboyjoe]

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@NF8694 wrote:

How long does it take programmers to get a number to be transposed to another form?

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Apparently, it takes the current crew of developers a long time to do such obviously simple changes. Speaking from personal experience as a developer that has worked on financial software for a multinational company for many years, I speculate that after the recent closing of Intuit’s Edmonton office, much of the maintenance of the existing code base is probably being done by freshers. How else can you explain the train wreck this year?

[Olly65]

Thanks for sharing your brilliant work around. Truly great problem solving. However, if any Intuit developers are following these posts, please prioritize an actual fix for this bug in the code. Although the work around allows the return to be submitted via Netfile without errors, it does not necessarily allow the optimization of income splitting. This year it is optimal if I claim 100% of the capital gains included in our T3’s. If I use the work around then I am only claiming 50% and that reduces the refund by a few hundred dollars. Therefore, I would appreciate an actual fix so that I can submit my return, which was completed three days ago, via Netfile without leaving any of the refund on the table.

[GDR19]

I reported the issue March 28 and there still is no fix. I am told they are inundated with calls regarding this issue, but there obviously is zero urgency to reach a resolution.  I was just told by TurboTax support that if I want to file now, I should print my return and mail it. Unbelievable.

[nerdboyjoe]

@GDR19  Someone more clever than me should look into filing a class action lawsuit.

[TurboTaxAniqua]

We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

[Crisco007]

I have the Premier edition and also got code 95365 when trying to Net File. Just got off the phone with Turbo tax and we tried to fix error, but no luck. Awaiting software update. Please advise when that has been done.

[PKR13]

I spent several hours on the phone with a product tech. He tried everything to work around this problem with no luck. I was then issued a case number and told that I would get an email when problem was fixed. I did get an email last night saying that my case had been solved and closed. Upon trying to file today the problem is still there. No sure what Turbo is doing???????

[russelg]

Does anyone know if the software update today fixed the error code 95365.  Can't keep submitting to CRA

I'm reluctant to keep trying.