Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

[eudra]

Hi,

I live in QC, but work in Ontario (Public service). I downloaded directly both T4 from CRA, and Releve 1 from RQ. When trying to NETFILE federal return I am getting following error:  "Because you entered an amount for Additional CPP/QPP contributions on the T4 in boxes 16A or 17A, you also need to enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17."

I have entered an amount in the 16 (CPP Contributions) and 16A (CPP2 Additional contributions). We do not contribute to QPP, so there is no amount to enter to 17 (QPP Contributions) and 17A (QPP2 Additional contributions).

This should be fixed asap as I am unable to file my return due to this bug.

Thank you.

[eudra]

This might be related to my question/error reported before. If you look at the form RC381 Inter-Provincial Calculation for CPP and QPP Contributions and Overpayments ... see attached image, Line 67 es per form labels, should be equal total of Line 65 + Line 66, in this case Line 67 should be 188.00 + 0.00 = 188.00. Instead the Line 67 is = 564.00 (so it looks like Line 67 is calculating total of the Line 64 + Line 65 instead). 

As a result the Lines 68 and 69 are also calculated the wrong way. How to report this issue to your technical team, so they can fix is asap? Line 67 is the problem!