Getting help - stymied

[dickaur]

I logged into Turbotax to download and install the program. Then when I want to launch Turbotax support it wants me to log in again Why!

Then when I use my Turbotax login to get into Support, I clicked on a question in search results  but I get an error message saying I do not have sufficient privileges for this resource or its parent.

What! Its harder to get help from Turbotax than to file.

[TurboTaxAniqua]

Please make sure that TurboTax is up-to -date and also clear cookies and cache.