If the issue still persists after all the troubleshooting that you have done. We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.
Thank you for choosing TurboTax.
bytesofman
Level 1
JD2025
New Member
linda-e-freda
New Member
audran-guerard
New Member
joewhite021
New Member
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.