how do i get onto turbotaz

so turbo tx was working fine for 2 months now nothing. it wont get past the checking server for latest updates screen. comes on for 1 second then off and then nothing.

I have been dealing with support for 4 days and absolutely unable to find a cause yet. The specialists have been looking into it and nothing.

So I have been using TT for about 25 years and no issues until now. If not fixed soon will request my $$$ back and move onto other tax software that will work.