I bought the software from costco.ca. The software has an error on T776 and it won't let me proceed. The error mesage is as follows, when a partnership or co-ownership has been selected.
"The information in this field is invalid. Either there are too many characters entered or the format is incorrect or the information is missing. Please review."
I have spoken to the customer service twice and filled the request for a refund three times, but I continue to receive the following system generated can response. I have provided all the information - double and tripled checked, but TurboTax does not call and goes ahead, close my file.
Is anyone else having this issue? It is beyond frustrating at this point that they simply go ahead and close the case without a valid reason. I have provided all of the request information and receipts in a PDF.
We are unable to process the refund for CA TY2024 TurboTax Desktop Premier Retail Case #[phone number removed] at this time because all required information was not provided within the request. In order to complete your request, please provide us with a receipt from the retailer that contains the following information:
- Where the product was purchased
- The date the item was purchased (Must be within 60 days of original request)
- The total price paid for the TurboTax product and form of payment used to make the purchase
- The license number for the product must also be provided (do not enter spaces)
If a receipt was already provided on this request, either the attachment was unable to be opened or one or more of these required fields was missing or unreadable. If a receipt containing this information is available, please enter a new refund request using the link below and you will receive a new Case Number:
Thank you for your patience and for being a TurboTax customer.
Sincerely,
TurboTax Customer Service & Support
Sign In
Canada (English)
EN
