I just purchased TurboTax for 2023 (on Dec 5, 2023) but it shows as I purchased version 2022

[zsjfam]

For 15+ years usually around this time in December I buy TurboTax Standard for the current year. I just did it again, as I want to start planning for 2023 tax return. After I purchased it, it showed that I bought AGAIN version 2022, instead of version 2023 that I wanted to buy. How can I get money back or credit toward TurboTax 2023?

[Moussi2 · Accepted solution]

You have been refunded for your order. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.

Please note that TurboTax software for the 2023 tax year will be available on December 18, 2023. Remember, you will not be able to NetFile or print your return until NetFile opens on February 19, 2024.

In addition, CRA's NetFile transmission service will be unavailable from January 27, 2024 to February 18, 2024. 

Thank you for choosing TurboTax

[zsjfam]

Thanks for your help. I just got email confirming credit will be issued. 

One suggestion: you might want to make a banner or line in red letters on top of your web page informing visitors when TurboTax 2023 will be available for purchase. That will save time and efforts to potential buyers, you and your accounting team, to avoid issues similar to mine. 

I wouldn't mind some nice discount for all my efforts too 🙂 

[TurboTaxBrenda]

We appreciate your feedback! We will send your request to the team responsible for creating banners.

Thank you for choosing TurboTax.