I keep getting a script error "Automation server can't create object" How can I fix.

[d-w-spagnolo]

screen shot attached

[Top_Cat · Accepted solution]

I fixed this by re-installing over the existing TT2016. I read another post where they uninstalled and re-installed and it fixed this error, so I tried to do the same thing. However, TurboTax 2016 was not listed as installed!! I had installed from CD, so I just installed it again. It complained about a MS runtime library 2015 not being installed, so I told it to install it. It failed and gave me the option to continue without it, so I did. The install of TT2016 completed successfully, and asked if I wanted to launch it. I did, and it picked up where I had left off in completing my return, without any of those annoying Line 4 Char 2 errors. I have now successfully downloaded my T forms from CRA, and can carry on. TT2016 is also now listed as an installed program in the Windows Programs control panel.

Hope this helps you.

[d-w-spagnolo]

Thanks, will try to do that, though I don't have the CD, hopefully I can download again.  Thanks

[d-w-spagnolo]

That worked! Thanks again

[rosslee]

I am installing 2017 via CD and have experienced the Script Error message Line 4 Char 2 Code 0 URL:res//c:\program files (0x86)\ turbotax 2017/automation. I tried uninstalling 3X  and restarting my computer between installs before i decided to uninstall and download from the TT website. I am now back on track but yes...this was time consuming and frustrating. This is the first time i have ever encountered an issue with TT but i see most people had this issue in 2016 so I am surprised it has not been resolved for the 2017 product line. As this has been my first real problem installing for over 15 years, i will continue with the product.