I want to chat. I bought turbotax but am having trouble loading it...get a run-time error

[bill-flynn]

I need help

[Sara-TurboTax · Accepted solution]

Thank you for your question.

Please use this link to contact a chat agent https://support.turbotax.intuit.ca/contact/   

TurboTax Support chat agents are available Monday- Friday 9:00am - 6:00pm EST

[pjewell]

password  reset

[verlaf]

I had to phone their help line and they walked me through.  Had to do it a few times before it worked - Don't know if it was because of my lack of computer knowledge or they were looking to see what the problem was.