Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

I want to use the file for free service but it won't let me submit my tax profile or income without upgrading, why is this happening?

It says there should be locked items that are only usable if you upgrade, but not only are none of the ones I selected locked, but it doesn't show any of them as locked. Could the locks have glitched and been hidden, so maybe I have selcted something but don't know?
1 Reply

I want to use the file for free service but it won't let me submit my tax profile or income without upgrading, why is this happening?

In 2021, TurboTax optimized its editions to ensure that our customers are getting access to the forms need to make the most out of every individual's tax need to the most out of every individual's tax situation, and to respect his accuracy guaranty of the calculation. Since certain claims/expenses were moved to the appropriate edition. TurboTax is better able to guide our customers through their filing journey and ensure that no credits or deductions are missed. If the claim/ Expense is not covered by the Free version, you will be automatically prompted to upgrade to the appropriate edition. 

Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized?  Please verify and check if you are using any of these forms.

 

Thanks for choosing TurboTax.