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New Member
posted Feb 21, 2023 2:14:07 PM

Industry Code Error

Turbo Tax will not let me net file because the industry code error... the code is the one the program gave me and is the same one I used last year... why would this be happening? and how do is it corrected?  

 

3 21 1052
21 Replies
New Member
Feb 21, 2023 6:09:02 PM

FOLLOWING. I am having the same issue with the industry code I have been using for several years.

Moderator
Feb 22, 2023 12:35:54 PM

You can search for your Industry code on this Stats Canada webpage: https://www23.statcan.gc.ca/imdb/p3VD.pl?Function=getVD&TVD=1369825

 

The codes are updated every few years and were most recently updated in 2022. So, if your code is not working, it may have changed.

Returning Member
Feb 22, 2023 10:06:13 PM

Will the current industry codes for 2022 work to netfile a 2018 return (use https://www23.statcan.gc.ca/imdb/p3VD.pl?Function=getVD&TVD=1369825)?

 

Moderator
Feb 23, 2023 7:41:53 AM

The codes are updated every few years and were most recently updated in 2022. These are the codes being used now as other previous codes will no longer work.

 

Thank you for choosing TurboTax.

New Member
Feb 25, 2023 2:32:33 PM

The Turbo Tax software for 2022 is malfunctioning. I have used the same industry code for 20 years . . . maybe they changed it this year. I looked it up . ..  possible. I enter a bunch of different ones . I enter a whole bunch of different ones and still TT gives me an error.

 

between the old information on google and the total lack of information from our incompetent government  I can't file without it . . . Never NEVER ever had this problem before . . .. I file tax returns for my whole family . .. same industry code  . . . but no in 2022 it's an error????? what gives?

 

NOT happy!!!!

Old industry code for direct sales 454300 . . .. I looked it up and says the new industry code should be 454390 or is it 5963?? the government doesn't say . . . and absolutely nothing works! finally I just entered 541860 and it took it .. .  nothing intuitive about this at all and it doesn't work.

 

Level 2
Mar 2, 2023 7:40:53 AM

Hello, @TurboTaxSusan @TurboTaxGinette

All of these codes below are not working. This is  Turbo Tax issue and not CRA. 
Please let IT/Software team know. 

Industry Codes – Direct sales

Electronic shopping and mail-order houses454110
Vending machine operators454210
Direct selling establishments454300

Moderator
Mar 2, 2023 8:41:13 AM

NOTE: For older returns please use your same industry codes you used to use. If you no longer have them please see this link: North American Industry Classification System (NAICS) Canada 2017 Version 2.0

 

For the 2022 tax year please use the new updated industry codes here: North American Industry Classification System (NAICS) Canada 2022 Version 1.0

 

Thank you for choosing TurboTax.

Level 2
Mar 2, 2023 8:46:23 AM

@TurboTaxGinette This needs more attention. 

 

All of the Direct Selling codes that are on that website come up with an error in TurboTax. This is an INTERNAL TurboTax error. Please direct me to a phone number or email to contact management at TurboTax. 

 

Thank you. 

Level 2
Mar 2, 2023 8:48:28 AM

@TurboTaxSusan 

 

This is still not resolved. Please let me know a phone number or email to all to resolve this issue. 

Others are having the same problem. 

 

Thank you. 

Level 2
Mar 2, 2023 8:52:00 AM

@TurboTaxGinette @TurboTaxGinette 

 

Please do not continue to post automated responses.

Please submit a help desk/IT ticket to your TurboTax team to resolve this error as many people will have trouble filing this year. 

 

Thank you. 

Level 2
Mar 2, 2023 9:03:16 AM

 

 

 

 

 

 

 

 

TurboTaxSusan
Moderator
 

 

Moderator
Mar 2, 2023 12:09:06 PM

Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-888-829-8608.

 

Thank you for choosing TurboTax.

Level 2
Mar 2, 2023 12:40:06 PM

Me too. It looks like Turbotax 2022 is buggy. Wonder if we'll all get our money back or what.

 

Level 2
Mar 2, 2023 12:41:28 PM

I am using the codes provided by Turbotax 2022 - so if they've changed, why hasn't Turbotax updated them? Where am I supposed to get the code? I go to the CRA website and it tells me to use the software's code, but then the software's code is "wrong". Very frustrating!

 

Level 2
Mar 2, 2023 2:09:08 PM

Got off the phone with Simal from TurboTax! Direct selling codes not working so I was told to use these codes: 

 

45619 - Other health and personal care retailersUS

This industry comprises establishments, not classified to any other industry, primarily engaged in retailing health and personal care items, such as vitamins, nutrition supplements, hearing aids, and medical equipment and supplies.

Display definitions Display structure
North American Industry Classification System (NAICS) Canada 2022 Version 1.0 - Classification structureCode Canadian industry
456191Food (health) supplement retailers
456199All other health and personal care retailers

New Member
Mar 3, 2023 6:48:37 PM

what if you are not in a health direct sales though?

Moderator
Mar 4, 2023 2:16:16 PM

NOTE: For older returns please use your same industry codes you used to use. If you no longer have them please see this link: North American Industry Classification System (NAICS) Canada 2017 Version 2.0

 

For the 2022 tax year please use the new updated industry codes here: North American Industry Classification System (NAICS) Canada 2022 Version 1.0

 

Thank you for choosing TurboTax.

New Member
Mar 7, 2023 7:50:36 AM

I'm using the same code as last year and have confirmed it is the same from NAICS page, but I am still getting an error. I have tried other codes as well and I continue to get an error. 

 

Moderator
Mar 7, 2023 8:17:07 AM

Free and paid users of TurboTax Online and CD/download products can get in touch with customer support by calling 1-888-829-8608.

 

Thank you for choosing TurboTax.

Level 2
Mar 14, 2023 12:57:06 PM

I have checked the stat can site and the industry code is the same as the one I am using but turbo tax still states it is an invalid code. 

New Member
Mar 17, 2023 7:57:30 AM

Thanks for sharing this code that finally worked for you. I had same issue & this code worked for me also, even though I have no idea what it is!!