I purchased my 2022 Intuit Turboxtax Basic at Walmart. I visited turbotax.ca/download. It will not accept the license code provided in the box. Says it's invalid. I tried several times but the same message comes up.
Your assistance is greatly appreciated.
i am trying to enter the 16digits activation code and its telling me that there is an error and to try again but it doesn't work
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
I am stuck, I bought the basic at Walmart and the code will not work for online.
@jpspano1 The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you have bough the wrong product, you can request a refund for the product that you don't want, and then purchase the one that you would prefer. Please use this form to request a refund: https://turbotax.community.intuit.ca/replies/2647900
After a few days on the computer I finally downloaded Turbo Tax. Thank god it works very well. I am happy again.
the licence code will not work. im only able to key in the first 4 letters/digits. will not allow me to key anything esle. first time this has ever happened.