Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
gn02097230
Returning Member

Lost 2024 license key - how can i open my 2024 return

My online turbo tax account shows that i have purchased 2024 turbo tax while suddenly my 2024 turbo tax software asks me to re-enter my license key. I don't have the license key anymore as i thought it is saved with my account. How can i open my 2024 return now? I got an audit from government.

2 Replies

Lost 2024 license key - how can i open my 2024 return

 

If you used the TurboTax download, it can ask for your license code. We can see that you had purchased TurboTax software for tax year 2023, purchased in 2024. Is this the license code you are referring to?

gn02097230
Returning Member

Lost 2024 license key - how can i open my 2024 return

yes, i have been purchasing turbo tax for the past 10 years at least, including tax year 2024. I never had to re-enter the license key again on the same computer.

 

Would you be able to activate my 2024 software so that i can view my 2024 return, to answer government's audit question?

Unlock tailored help options in your account.