Lost my Licence code.

[EvaMants]

Lost my code for Turbotax Home and Business 2021. Please help!

[TurboTaxBrenda]

Unfortunately we can't find your code on your file. Did you perhaps make your purchase in store? Are you able to open your 2021 TurboTax Home & Business the computer it was on originally?

Thank you for choosing TurboTax.

[EvaMants]

@TurboTaxBrenda 

It is on the computer where it was originally installed. Both my Turbotax 2020 and 2021 decided they needed their license codes again but at least I still had the 2020 one. Neither one had ever been uninstalled. Not sure why they both asked for codes again when I tried to access them. My son always gets a lot of money back so is tardy in filing his taxes. I have the Turbotax netfile confirmations for mine and my wife's taxes for many years going back including 2020, 2021 and 2022.

[TurboTaxBrenda]

Did you do the updates? Please try again and make sure you do the updates to see if that solves the issue.

Thank you for choosing TurboTax.

[EvaMants]

Hi @TurboTaxBrenda 

Yes, updates were done but still asking for the code.

[TurboTaxBrenda]

Unfortunately, there is nothing we can do at this point as there is no purchases with codes in your file. 

[EvaMants]

@TurboTaxBrenda 

Thanks for checking. Is this behaviour something that has been reported before (i.e. requiring codes to be re-entered if the program is dormant for a while?

[TurboTaxBrenda]

This is not something we see often. Some people have seen it lately- but usually with a update of the software it fixes itself.