Many issues with initial release

[TurboTaxVeronique]

@staging2K Our teams are working to resolve this issue but to help them collect all the information they need, we need our customers to contact product support to report it. Product support team as access to some tools, we don't have here in this Community and escalate technical issues, like this one, to the proper TurboTax team. 

When the next TurboTax update will be available, as my colleague Brenda said previously in this post, we suggest you to contact them to escalate the issue.

Thank you for choosing TurboTax.

[questionsforever]

Remember Turbotax is CERTIFIED tax software by CRA!! What a joke!! If you use this buggy software cra is gonna come after you big time!!! 

[staging2K]

I should say that I have been using TurboTax since it was originally called QuickTax (20+ years).  I do my taxes and taxes for 6 other family members, and I have NEVER had a CRA Reassessment due to incorrect software calculations.  By the final release the program has always been solid despite a fair amount of controversy over the years that can be seen on Wikipedia.  Most of that seems to be with the US version.  I'm confident the program updates in the new year will resolve everything.  My original comments were more directed towards the fact that the original release was far too buggy compared to previous years and anyone trying to get a head start on their 2024 tax situation couldn't rely on the results.

[TurboTaxBrenda]

We appreciate your feedback, @staging2K. We will pass on your message to the appropriate team. 

Thank you for choosing TurboTax.

[ripsmith01]

Also, please fix the deduction for alternative minimum tax.  It still shows 40K, should be 173,205.

Getting lots of glitches in the summary as well until it settles down.

[JAA7]

Likewise been using this for decades and this is the worst rollout of a pre-release I have ever seen.  Multiple problems, not just capital gains.  Extremely inept and has been useless for any tax planning.  The types of problems I've seen, such as bizarre recalculations into the millions.  I mean what the heck is up with the graphical summary.  You hit enter into a field and the graphic resizes?  Somehow a stable, reliable, tax software is no longer reliable and is full of bugs.  Its as if they self sabotaged the desktop version for some reason.  This is not a pre-release, this is alpha, not even beta.  Its been recoded by interns which is the only thing I can come up with to explain this utter disaster.  Loyal patrons of this software have been hoodwinked.  Perhaps they are purposefully sabotaging the software to drive us to the online version? No! Thank! You!.

[questionsforever]

and unlike capital gains tax increase, the new AMT laws have already been passed since end of last year.

[questionsforever]

This tax estimator calculator works flawlessly, maybe they should hire them as a consultant on this software! And it has worked perfectly well before this buggy pre-alpha release.

https://www.taxtips.ca/calculators/canadian-tax/canadian-tax-calculator.htm

[TurboTaxAniqua]

We are still waiting on CRA to finalize some forms so we can update that accordingly. That might be creating some miscalculations at this time but we can assure you that our development team is working on it.

Thanks for choosing TurboTax.

[Refund123]

Thanks for the comments

• I appreciate even the CRA does not know how the form will look at this time and this may affect the development of the forms.  Probably most of us came with an expectation of preserving the previous form until the new one is approved but I understand there have been some complexities this year
• I also have been a customer for around 20 years and have absolute faith in turbotax accuracy after receiving netfile certification the same as any other certified tax software.  The only concern was whether the software is in an acceptable state for early release in order to perform tax planning.  Clearly its not currently but based on your comments I accept you are doing your best to resolve this.  The software was released earlier than I expected so I can afford a delay while waiting for the update
• Please keep us posted as we are eager to begin tax planning and optimize RRSP contributions and need time to prepare

Thanks again and hoping for resolution soon