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SadieMelanie
Returning Member

My account has been locked after multiple attempts to submit my return. Can you please tell me how to unlock my account and tell me what needs to be fixed?

 
3 Replies

My account has been locked after multiple attempts to submit my return. Can you please tell me how to unlock my account and tell me what needs to be fixed?

You will need to contact the Canada Revenue Agency (CRA) and get your account unlocked.

 

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

 

Thank you for choosing TurboTax.

SadieMelanie
Returning Member

My account has been locked after multiple attempts to submit my return. Can you please tell me how to unlock my account and tell me what needs to be fixed?

This is a turbo tax problem

 

My account has been locked after multiple attempts to submit my return. Can you please tell me how to unlock my account and tell me what needs to be fixed?

Are You able to file your return? 

 

Thank you for choosing TurboTax.