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    ekwamou
    New Member

    My Purchased license from the store is not working when I try to activate it. Receiving this error: Something's not right, try re-entering your code.

     
    posted
    Monday
    last updated ‎March 31, 2025 11:44 AM
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    1 Reply
    TurboTaxAniqua
    Moderator
    Moderator

    My Purchased license from the store is not working when I try to activate it. Receiving this error: Something's not right, try re-entering your code.

    What version of TurboTax have you purchased? Is it an online version or a download version?

    The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. 

    If you bought TurboTax Desktop from a 3rd party retailer, please download the product by using this link : https://turbotax.intuit.ca/tax/software/desktop

    If you have purchased an online version, to activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

      

    Thank you for choosing TurboTax. 

    yesterday
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