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bilal
New Member

not able to pay with my credit cards

Hello

I am having the same issue with 2024 tax declaration, my declaration is ready to be send still only have to pay 45 $  for premier version of turbotax

Any time I type my credit card information and click pay it says that I should verify my card information including my address.

Tried many times and made sure that all information is correct.

Even I tried a different card with different bank.

Any time I click on pay my bank charge me and get a credit right away with the same amount.

Checked with my bank and they told me since I am been charged successfully means that all is good in their side and I have to check with turbo tax that may be blocking my account.

I called turbo tax twice and they shared my screen and they find no problem. And felt like they do not have more information other then what I have already.

And the last suggestion from your agent was that I buy turbo tax from an online retailer than adding the digital key to my declaration but I wasn’t able to find 1 declaration product, they are all for many declarations.

For your information I am using my both credit card on websites to buy staff with same information.

Please help me