I did my taxes with the online version paying by individual return last year. This year I have purchased the self-employed online edition from Costco which allows for 12 returns with an activation code. How do I enter the activation code? When I sign in, the system goes straight to the prompt of continuing an existing return or starting a new return. I can't see where to activate the code to begin. I don't want to go through the whole preparing a return only to find I can't load the activation code.
I attempted to call to resolve this only to be prompted to a new number with # only to be told the new system doesn't work where I live in Canada.
Quite frustrating!!!
When you purchase TurboTax Online, all you need to do is sign in to your account (or create a new one) to activate your prepayment code. Here’s how to do it:
You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code?
Thank you for choosing TurboTax.
I have purchased "Self-Employed Online Edition" from COSTCO (Canada, Ontario), and opened the sealed box. I went to turbotax.ca/activate, and logged into my account after changing my password - so I know the account is good.
I was able to click on "I have an account" and was prompted for my activation code, which I entered. Despite great care in entering the code the code was rejected. Repeated code entry and again was rejected.
Now when I go to turbotax.ca/activate I am sent in an endless loop of "I have an account", enter UserID and Password, and am taken back to "I have an account" "Create a New Account".
Colin
Are you getting an error code? Please try this link to enter your return: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?
Thank you for choosing TurboTax.
Only error code is the entirely unhelpful "Something went wrong, try again".
Thank you for the link, but when I follow it I am taken only to a page where I can enter my data, but pay for the product again when I file.
I want to activate what I have already bought.
Colin
Please go to turbotax.ca and click on the top right Sign In then choose Continue My 2023 Tax Return as seen in the image below.
Thank you for choosing TurboTax.
Colin. Was your problem ever resolved as I am having the same problem?
okay, I've followed you advice as per your response to Colin, but cannot find the field to enter my activation fee (???) I have already paid for the program and do not want to pay any other fees for my family returns.
@Vinny614 Did you use our TurboTax link to reach the 2023 Online return and then use your code in the payment page?
Thank you for choosing TurboTax.
Hi ,
I don't get any error code, but every time when I click "I have an account" then login my account, it jump back to the https://shop.app.intuit.ca/activate?rootProfile=ca&locale=en-ca again.
I cannot leave that loop. And my computer is a Macbook without a cd room.
Shall I return the CD/Download box to the store?
Thanks
@onlyumike TurboTax CD/Download doesn't work with Macs, it's for Windows 10/11 pcs only.
You can use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559