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I did my taxes with the online version paying by individual return last year. This year I have purchased the self-employed online edition from Costco which allows for 12 returns with an activation code. How do I enter the activation code? When I sign in, the system goes straight to the prompt of continuing an existing return or starting a new return. I can't see where to activate the code to begin. I don't want to go through the whole preparing a return only to find I can't load the activation code.
I attempted to call to resolve this only to be prompted to a new number with # only to be told the new system doesn't work where I live in Canada.
Quite frustrating!!!
When you purchase TurboTax Online, all you need to do is sign in to your account (or create a new one) to activate your prepayment code. Here’s how to do it:
You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code?
Thank you for choosing TurboTax.
I have purchased "Self-Employed Online Edition" from COSTCO (Canada, Ontario), and opened the sealed box. I went to turbotax.ca/activate, and logged into my account after changing my password - so I know the account is good.
I was able to click on "I have an account" and was prompted for my activation code, which I entered. Despite great care in entering the code the code was rejected. Repeated code entry and again was rejected.
Now when I go to turbotax.ca/activate I am sent in an endless loop of "I have an account", enter UserID and Password, and am taken back to "I have an account" "Create a New Account".
Colin
Are you getting an error code? Please try this link to enter your return: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?
Thank you for choosing TurboTax.
Only error code is the entirely unhelpful "Something went wrong, try again".
Thank you for the link, but when I follow it I am taken only to a page where I can enter my data, but pay for the product again when I file.
I want to activate what I have already bought.
Colin
Please go to turbotax.ca and click on the top right Sign In then choose Continue My 2023 Tax Return as seen in the image below.
Thank you for choosing TurboTax.
Colin. Was your problem ever resolved as I am having the same problem?
okay, I've followed you advice as per your response to Colin, but cannot find the field to enter my activation fee (???) I have already paid for the program and do not want to pay any other fees for my family returns.
@Vinny614 Did you use our TurboTax link to reach the 2023 Online return and then use your code in the payment page?
Thank you for choosing TurboTax.
Hi ,
I don't get any error code, but every time when I click "I have an account" then login my account, it jump back to the https://shop.app.intuit.ca/activate?rootProfile=ca&locale=en-ca again.
I cannot leave that loop. And my computer is a Macbook without a cd room.
Shall I return the CD/Download box to the store?
Thanks
@onlyumike TurboTax Desktop doesn't work with Macs, it's for Windows 10/11 pcs only.
You can use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559
@mom31945 Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).
We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.
If on the box it's TurboTax Online, you can activate your code to your account on this link.
If on the box it's TurboTax Desktop, you can download/install your software from this link.
If you bought the wrong version, you can get a refund and then buy the one you need. by using this form to get a refund. Make sure to add a clear photo of your receipt, showing the name of the store, the date, the product bought and the price paid.
Thank you for choosing TurboTax.
I have try to activate my premier online edition 2024, but it keeps kicking me out when I try to log in
if I don’t activate it lets me sign in
@Ddct Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.
I cannot activate my self employed online edition that I got from Costco, I follow as per the instruction but It keep going back to the following once I click on I have an account.
If you purchased TurboTax Online, you will go to turbotax.intuit.ca/activate to activate your license code. Then you will go here turbotax.intuit.ca and click on sign in. You should then be able to start a new return, and it should show you how many returns you have left.
If you can't get past the Welcome to TurboTax—Lets get started screen—please try again on a different browser. If this issue persists, you may want to try clearing your cookies.
Thank you for choosing TurboTax.
Since last year Turbotax had problems but 2024 is GARBAGE. I bought the Deluxe online garbage and I can't forward last year's info, and as I get to a point, this garbage system tells me that I have to pay $60 for the tax return.
I would rather throw $45 in the garbage where this garbage turbotax belongs and buy Profile that is an excellent tax software program, a little more expensive but comparing it to this GARBAGE it's worth it!
Costa Ordolis
I have looked everywhere for access to my activation code. I can not sign into a web page with my user name and password to access my purchases or prior year purchases. My sign in goes directly to their on line services which I do not want. I have spent at least a total of 6 hours on 3 different days trying to find a site or a contact who I can ask for access to my license code. This is ridiculous and so frustrating. Any help out there. It says I would have received an email and I can't find it.
@Katsouroi We value your feedback and it has been forwarded to the assigned department.
I don`t know where
to enter my deluxe online edition that I bought at Walmart please show me where to enter the code.
thank you
Brenda Pettipas
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
@golfgranny2011 Please try changing the display resolution settings for your device ( OS).
