Our TurboTax application has stopped working properly.

[user17718900371]

Hello,

I am currently filing my 2025 tax return using TurboTax Online. However, the application repeatedly crashes with the message:
"This should not have happened. Don't worry – your data has been saved."

I am filing from South Korea, so calling the phone support line is difficult due to international calling limitations.

I have already tried the following:

• Started a new return twice without importing last year’s information

• Used different browsers

• Cleared cookies and cache

• Used incognito/private mode

Despite these attempts, the same error continues to occur.

I also contacted TurboTax via Instagram and was advised to call phone support. However, as I am outside Canada, calling internationally is not easily accessible for me.

Could you please escalate this issue or provide an alternative way to resolve it without phone support?

I would greatly appreciate your assistance, as this issue is preventing me from completing and filing my return.

Thank you,

[TurboTaxAniqua]

Are you filling as a non-resident? 

[vaugh27]

Likewise, for the past hour.

[TurboTaxAniqua]

@vaugh27 , are you using an online (DIY) or desktop version?

[user17718900371]

I filed my return as a deemed resident.

Please let me know if this is incorrect for my situation, as I left Canada on July 31, 2025.

Thank you.

[TurboTaxAniqua]

@user17718900371 To determine your residency status for income tax purposes, please follow the steps in the CRA link below.

Determining your residency status