I am currently in Seoul and attempting to file my CANADA TAX RETURNS for 2024 through TurboTax Live Full Service Premier. I have been doing through Turbo tax for last two years. THIS YEAR IT WAS MOST DEPRESSING EXPERIENCE.
Had a call with Prep Assistant on 21 Feb at 7AM KST –
- He mentioned cannot access CRA. Submitted Notice of Assessment from CRA. And signed the authorization document again. It took 30 mins for him to sort out this.
- Since I had another work call. I dropped the call asking him to schedule call with tax expert. He asked me to schedule the call myself through App.
- I got the next scheduled the call for 22 Feb at 7 AM KST
Received call from Prep Assistant on 22 Feb 7 AM KST.
- She says that I have closed/revoked my account
- My app is showing my docs and I am able to see that I have scheduled call with prep assistant.
- She asked me to be on hold. After 30 mins, she say I will call back.
- At around 7:45, she calls and says ‘ we cannot access your account, as I (customer) revoked it’.
- I cant see any such thing on my mobile.
- I can see the status of my account with al documents, returns status as in progress and schedule call is the next step.
- The customer care rep didn’t ask to screen share and check what I am trying to convey. I had to prompt her. But she is not interested.
- When I told that don’t see an reason, why it is revoked. Or why customer will revoke, when the returns are not filed. She says I can initiate refund.
- After 1 hours on call/wait, I had to ask her to get line manager to handle the issue. Which she didn’t and says the manager can be connected only on 25 Feb Tuesday. That is after 3 days. This is the urgency Turbo Tax gives to customers during Tax filing period.
- I STILL DON’T UNDERSTAND AND I DON’T SEE ANYTHING ON THE APP WHAT THE REPRESENTATIVE IS SAYING. AND THERE IS NO EFFORT TO HELP INSTEAD OF SAYING I CANT ACCESS AT MY END.
- After that I googled to access help line which took me to US tax team , who took one hour to realise that I am asking for TAX Returns from Canada.
MOST DEPRESSING FEELING WITH WASTING 4 HOURS. I WOULD HAVE DONE MY RETURNS IN THIS TIME.
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