Product refund is approved but no communication from TurboTax?

[brittooms]

I have made a request for a product refund and it has been labelled as "complete" and "approved" - but I have received no communication regarding a refund. Does it come in the mail or something?

[TurboTaxBrenda · Accepted solution]

Was this refund from a retail purchase? If yes, then yes, you will receive a cheque in the mail this can take up to 8 weeks.

Thank you for choosing TurboTax.

[brittooms]

Great! Thank you very much Brenda 🙂

[TurboTaxBrenda]

You're welcome- Have a great day!