2023 standard edition opens a blank screen

[N Serena]

Yes

[Blanky1]

yes windows 11

[Ray533]

We need the fix ASAP, it looks lots of Win11 users have the same issue. 

[mascf]

Disable the IPv6 on your computer's network adapter.  Looks like Intuit doesn't support IPv6 to connect to their registration server.

[TurboTaxBrenda]

It seems as though this is on Windows 11. We have our engineers taking a look at it. We will get back to you asap. 

Thank you for your patience in this matter. 

[Ray533]

I did try this option, but it doesn't fix my blank screen.

[TurboImpotBrenda1]

Have you tried screen resolution and scalling?

[Ray533]

I tried the all options listed in the thread, but doesn't help. I have TurboTax 2015 till 20222 in the same PC, but only this 2023 version has the blank screen issue

1. Change the DPI setting, run as admin

2. Change my monitor from 27" to 23"

3. Disable the IPv6

4. Disable my anti-virus (Norton) 

5. Call TurboTax support, the agent could not fix the issue either.

My last option is to buy another computer with Win10, LOL. 

[TurboTaxBrenda]

We will send you an private message- so that we can do a call back for you- so that one of the engineers can view  your screen and verify what the issue might be. 

[Ray533]

Oh, that is great.!